Customer Ratings & Reviews

Great service and would recommend for anyone and everyone

The best GEEK SCUAD service I ever get in my life.

. I will also be purchasing the protection for gifts for my parents so they can also have the same piece of mind. I purchased this back up plan in connection with one of the TVs that I use for gaming and watching streaming movies It is great to know that I can have the peace of mind that my item will get fixed if there is a problem.

I have used the Geek Squad for many years and am so very happy with the service they provide. I am not computer savvy, but I don't have to worry about that. I get help from Geek Squad at my Best Buy store, online when I chat with them, or over the phone when I call. How covenient is that! They even bring the "tech lingo" down a few notches so I understand what they are trying to tell me. Couldn't live without them!

I always purchase the Geek Squad protection on consumer electronics if the cost of the product is substantial, or if the protection provides for cleaning, replacement, etc. I have used Geek Squad protection a couple of times and was satisfied to receive a replacement product through the local store without having to wait for one to be shipped from a replacement service center, or having to wait for the non-functioning product to be evaluated.

They are there to help always with any problems you have.

The customer service was awesome , the process of purchasing my brand new tv was easy. It was brought to my Car and they did everything so safely and quickly . Picking up was a breeze

Efficient and great services tv was great buy , we will continue to buy

bought 65" insignia 4k tv in july - hdmi ports (all 3) failed in mid november - purchased 4 year geek squad svc contract - contacted geek squad service - 4 separate chat sessions, and 1 telephone call later, they have yet to have the repair person come to my home to put a new motherboard in my tv - it is not even scheduled!! on the telephone call this morning, their rep said they did not even have a repair person in this area (syracuse, ny), to service tv's. they took my money for the contract but can't even provide the service!! buyers beware of this tactic - service is not part of their dna!!!

Love the tv and it seats good on the mount, shows clear

Only ever had to use one of my protection plans on a manufacturer defect and was extremely happy with the support. They refunded me the full purchase amount so I could replace my TV due to it no longer being manufactured.

Honestly wasn't aware that the service came with the purchase. Have had some questions about situations with the TV. Have not followed up like I should. When I was asked to review Geek Squad so I called them. They were very helpful and offered to send someone to check out the problem. The Phone Geek and I decided we would make sure the problem wasn't with the cable network or box. We are working with Spectrum on the problem.

Best warranty in the business. Glad I am able to use this if something happens to my appliance. Worth buying.

while I have the 85inch 4k TV, I also bought the 2 years Geek squad, not only for protection, also for the professional servcies the Best buy can provide.

Good waranty and help with your device. They help in the future to

The agent mounted my tv and connected to my firestick

My wife Samsung went out geek squad was unable to repair it had no problem getting a gift card for full price of the TV used it for the standard warranty on my new 65-in OLED TV

Very great and informative, i feel more positive with my purchase

Highly recommend taking policy out on flatscreen purchases that are several hundred dollars or more...may not need to use the contract but gives you piece of mind. If sets break repair costs are inevitably high so contract is with it. Had to use mine a month before the 5 year expired and it was honored. Set fixed and good as new. Worth the money.

I have used the Geek Squad service via telephone to help with set-up or just any questions regarding my T.V., computer or watch