Customer Ratings & Reviews

I've purchased this service since buying my 1st computer 15 years ago and renewed constantly because at my age I don't understand nor do I have the knowledge to figure out my 'BooBoo's without the help from Geek Squad...Thank You Geek Squad!

2 years coverage for ~$100 seems like a great offer for product support from Bestbuy

I purchased the extended warranty as I’m single and know nothing about electronics. I consider it an insurance policy on my mental health!

The warranty and geek squad is my main reason for shopping BEST BUY!

Have yet to use it, and I hope I don't have to! My TV arrived in great condition and I am barely home to use it, so hopefully I won't ever break it! It's there for peace of mind

Very knowledgeable agents that are ready to help out and install equipment.

Best extended coverage on the market in my opinion. The first OLED tv I owned suffered from Screen burn in. This is the only coverage I know of that covers burn in. They replaced my TV with the same or newer model. If you are making a high dollar purchase make sure to protect it.

I've been running the LG - 65" Class CX Series OLED 4K UHD Smart webOS TV for about a year and a half now and I'm still impressed. It just looks amazing. Not since I bought a plasma TV have I been this impressed.

This only cost $20 and since replacing it would cost a lot more than the original price of my open-box, on-sale TV, I figured it was worth it. I don't usually add this type of insurance, but for an open box TV, it seemed reasonable. I would recommend this to someone who also got an open box or a refurbished TV to be on the safe side!

I am extremely disappointed with the handling of my recent return attempt under the Best Buy Protection Plan. Despite the product being defective and covered by my plan, the store’s general manager refused to process the return, claiming he did not observe the issue I described. I also explained that I could not leave the monitor at the store since I needed a replacement immediately to complete my work, yet I was offered no professional support or resolution. It is troubling how easily these protection plans are sold, yet when customers attempt to use them, the process feels dismissive and unnecessarily difficult. This experience leaves me questioning the value of the program and the commitment to customer care.

If you buy electronics that are more than 1000 dollars, you should have this protection. I have used it twice and it was easy to get a replacement both times. Figure after a year, the television you had will be outdated and if something happens, you will get something that is comparable.

You can not go wrong with the geek squad, they are knowledgeable and friendly. Strongly recommend getting a warrenty with them for every purchase.

Bought it on a TV for my 6 yr olds room. It died, but at no fault of my child (yeaaa). Took the TV back without receipt. The staff looked it up under my Best Buy card and the credit of the purchase price was applied to any TV I wanted to purchase. Very easy and the staff was great!

Love it anytime i need help they are there to assit me

I had no problem getting 5-year protection via phone. The individual was so helpful, attentive and answered all of our questions. It was the easiest purchase ever. Thank you

It's a peace of mind. I purchased for 5 year plan.

Have not used yet but wouldn’t buy the tv without purchasing

So worth it. Not very expensive and so fabulous when you need it. I’ve popped in for the Geek Squad to answer questions, give me explanations for things that didn’t make sense, help me install programs then understand the nuances, they have run checks as often as I thought my computer was compromised. So helpful, will always have a Geek Squad plan!

Great type of...peace of mind. Hope i dont regret my decision.

great team. great support. attentive and responsive