Customer Ratings & Reviews

The Geek Squad was wonderful when I had to replace my television. The process was really easy and the exchange went by flawlessly.

Geek squad has been extremely helpful in resolving an issue with my TV. Honestly, you don’t realize how much you need their expertise until you need it. Very happy with my experience. Highly recommend.

We were smart this time and got the protection plan. We have gone through several TVs. We have kids and now I can relax knowing if another lego goes through my tv I’m not gonna stress out about it will be protected.

During my issues w my Samsung TV, they made it out to my home but ultimately I was told there was nothing that could really be done. Ultimately I had the coverage for the tv and it was replaced.

Good value for extended coverage in case something goes wrong after manufacturer warranty expires.

From others ive talked to and what ive seen in the store i have no doubts about the quality of the service

little problem with color and picture it was replace it in 2day.Technician came the next day.

I have opted to take additional Geek Squad Protection on most appliances. A few years ago I bought a dishwasher that kept breaking down. Thankfully the Protection plan made it simple to get it fixed. And after the third problem, they replaced the unit without any hassle. The protection plan more than paid for itself.

I can always count on Best Buy with their "Protection Plans" on select items I buy. I know if anything ever happens, I can be assured the problem can be addressed. Great Program to consumers

I bought the 70' Samsung TV, it works very well and we are satisfied and recommend it to some friends!!

I never purchase a television, or in that case, anything of worth without purchasing the Geek Squad Protection Plan. It is a wonderful feeling knowing that if anything were to happen to my television, Geek Squad has my back. They even offer free at-home diagnostics for televisions 55" or higher..

I like the tv. The only issue was the picture quality during football games. Did not realize it until football season started

I buy Best Buy products all the time, from TV’s to cell phones... but what is most important to me is the peace of mind I get purchasing the protection plans. I know if something goes wrong I have a team of people at my disposal to help me figure out and fix whatever the issue is.

Thank goodness for geek squad and protection because if anything goes wrong with my device, I know I have the support I need!

I've been a member of the Geek Squad for years and I love it. When I need help it's good to know I have someone there to assist. I have always been able to get an appointment quickly and they have always fixed my problem quickly.

They do great work, and in a timely manner. If you want your electronics in good hands bestbuy is the place

My TV sound was going on and off so I brought the TV in for service under the 5 year protection. After review, my TV was replaced with a newer model. I'm very pleased and have now purchased protection for my new TV.

Got the extra protectection just in case.Just recvd so havent had to use but i had on other purchase and was good to have

No haggle, straight cut and dry coverage. Past warranty transaction i brought my Bluetooth buds into best buy and explained the issue and they smoothly inspected and exchanged. Thanks Geek squad!!

Was very relucatant about purchasing extended warranty. After speaking with the knowledgable staff at the Best Buy Store nearest me about the value behind the support for Televisions sold in-store, I knew that I wanted the longest lifespan on my device and knew the coverage and cost was worth it