Customer Ratings & Reviews

I haven't had to use it yet because the product is new/working beautifully. However, I love that the option is there and it really helped to "seal the deal" for me. Feels great to have the security.

I always get the extra insurance on used items. Totally worth it if things go wrong.

Always Worth Having a protection plan on electronics items.

Having the Geek Squad protection for your TV & computer is like having AAA for your car. I would never leave home without it. There have been many occasions when I have contacted the Geek Squad to clear up something. They are very supportive & helpful and always available.

My TV was broke and they explained what needed to be done or gave me an option for a gift card. I was very satisfy with my option.

FINE I WISH YOU COULD GIVE ME LEASONS ON HOW TO DO IT THE CORREC WAY INSTEAD OF ME BEING LIKE A FIRST GRADER

Took a chance when this TV went on sale and wondered why, Well happy to say I have had no complaints so for and what a great pic with so much detail, Not a lot of 4K out there yet but the up-scaling from even standard DVD and Blue ray is really good. Great pic and easy to use tv

The Geek Squad always does such an amazing job with any issues I’ve encountered. Their customer service is TOP TIER!!

I learned something about Best Buy's Geek Squad Protection recently. It's only good for one-time repair, or replacement. I presumed (in error, apparently), that my 2, 3, or 5-year protection, covered me for the duration of the stated period. In a recent transaction, where a TV required replacement, I learned differently. Advice: Pay close attention to your return policy; the date of purchase (even if paid for at the end of a business day, or at closing) counts as ONE day! Also, be sure any discounts (price-matching, sales, Reward Certificates...) are taken before you pay for protection, as the final cost of the item determines (within preset ranges) the cost of protection for a given period. As to whether, or not, I'd recommend this option to a friend, I'd suggest buyer beware, or just "be aware", and be informed.

This tv works great and has a clear picture, I bought it for my brother and he is very happy with it.

Even with getting a smaller TV for the Spare room we still bought this extended coverage! It truly makes sense, with the Smart Tv's there could be glitches, that's computer life! So this allows the Geek Squad to work there magic if anything happens!

I haven't had to use it at all, but it's nice to know it's there in case something terrible has it.

Came in on time and two people dropped off the tv. Very nice.

The support team is so quick and caring and follow up to make sure everything is good and the problems resolved.

I purchased the 5 year Geek Squad protection just in case something goes wrong. The last Sony TV I purchased, 10 years ago is still working and I purchased extended warranty for it, but never had to use it.. I hope this one will work and last as long or longer.

Don’t know if this is good or not, haven’t needed to use it much

Television works fine and I am satisfied with the performance.

Simple advice from a geek squad representative helped me complete the set up on my own.

I started buying these for everything. I don't need my stuff breaking, or me breaking my stuff (it happens). So far geek squad has always been able to fix my issues, and its been always free so far

I started buying these for everything. I don't need my stuff breaking, or me breaking my stuff (it happens). So far geek squad has always been able to fix my issues, and its been always free so far