Customer Ratings & Reviews

Love having geek squad protection It gives you peace of mind. Have used for previous purchases.

I feel the folks at Geek Squad are patient, kind, and professional whether I contact them day or night. Most of the time we get the issue resolved online. There has been only 2 times where they said I needed to bring it in to the store. I believe it has been worth the fee because I live in a rural area and it is a 30 mile drive from my town to my Best Buy store.

I always get geek squad protection on my larger ticket items. It gives me piece of mind!

Worth it. These TVs will die. Spend 80, and get a new one.

Good for everyone...... Good purchase.............

It’s always to add their warranty cause they always take care of the item without question!

Excellent everyway. I would recommend this ptoduct

The associate was very knowledgeable and friendly i will definitely come back to buy from this location.

Even though I did not buy the service for installation, I have used their Geek Squad protection and troubleshooting before. Most recently, my Samsung Tv which still has the protection on it had some issues. I have never had any issues with Tvs purchased here before, but after several years, the Tv had purple areas on the viewing plane. I took it to Best Buy and it wasn't worth fixing so they gave me credit to purchase another TV. I chose the LG nano series 49" Tv, which we all love. The Geek Squad service is a real good service. They know their stuff...

Having this is what saved me from having to pay for a TV that I purchased for two years that broke on its own. Geek Squad replaced my prior TV quickly and the process was simple. The best TV ever.

Haven’t needed the service yet, but I am very glad that I purchased the extra two years. For peace of mind and generally have a tendency to up and stop working for no apparent reason. Maybe just bad luck or something else. But knowing that I had the geek squad there to help me really give me that piece of mind I was speaking about.

I got the service because you never know. Glad my 85” tv will be working properly regardless with this service

More convenient one solution to get help when needed

Have not used it yet, but hope coverage is easy to use.

I always a good idea to get this protection. Just take the product backband they replace it with no questions asked.

Best buy offers excellent customer service and piece of mind for my expensive tv

Purchased this TV over a year for the sole purpose of gaming with my PS5. I have not been disappointed! Excellent picture quality and the frame refresh rate is amazing! I would definitely buy again!

The entire team from the salesman that helped us pick out our television to the other young ladies with lots of great information of the products sold in the store and our cashiers. Each person was polite and helpful! Due to great service we have returned and purchased a laptop from Best Buy1

Had an LG LED TV die on me. Brought it into Bestbuy, had to make an appointment to speak with a Geek Squad member. Next appointment was available the following weekend. I went in the next Saturday, TV was sent out within a day or so. I kept getting emails telling me what was going on. After 5 days or so they told me nothing could be done to repair the TV, it would cost too much. And I was getting a replacement. Went back to Bestbuy and they gave me a gift card for the full amount. If I didn't buy this protection plan, I would be out of $600. Needless to say I used the gift card to buy a new TV and I bought the extended warranty.

Great value. I don’t have to worry about my tv not working. I can just call the Geek Squad.