Customer Ratings & Reviews

I purchased Geek Squad expert service for one of my products that i cant remember. I have not needed to use them as im pretty technologically savvy myself and can do most things by myself. I downloaded their phone protection app for my cell phone and i use that quite often to clean my phone, scan for any issues, and backup all of my phone data. The app is great by itself and easy to use. I would highly recommend.

Great to have when you need it. Came in handy a few times.

Awesome!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The warranty is great. M6 remote broke and tgey sent me a new one

I bought a washing machine 4 years ago. I had a 5 year warranty.That came out and repaired it.No questions asked replace the computer bored thank you

Never known what can happen but with Geek Squad Service I know I'm covered.

I almost NEVER buy the geeksquad protection, but I bought an expensive television and I made the choice to purchase the plan. Glad that I did! About 2 years after my purchase a red line randomly appreared smack down the middle of the screen. I knew it was out of warranty and at the time I had almost forgot that I purchase the plan until I checked my email. I contacted the geek squad who ultimately determined that it could not be fixed. They replaced the whole tv for no additional cost! I received a brand new television AND an updated model. I was so satisfied that I purchased the protection plan again, a two year this time, but either one is worth the money!

I bought the 5 year protection as my last Insignia stopped working in the 4th year, which was disappointing. If this happens the same way with the new TV within 5 years, I would expect BEST BUY to replace it . Ideally it would continue to work longer, but if it doesn’t, I will not be left holding the bag with nothing.

Geek Squad helped us install our 65” tv, the associates were very helpful. I would use there services again.

looks and feels nice except for the tv stand. tv stand base is nice and heavy and metal. but the shaft and mount is plastic holding a ~50 pound tv. therefore it wobbles as you set up or whenever you touch. out of the box settings are ok but its annoying to find the right settings especially if you want to get rid of the stutterrinf on fast moving objects. also annoying how intelligent mode is not always the best, so i end up going back and forth between intelligent mode on and off. but when its off you have a myriad of settings to mess around with which gets annoying furthermore. so you either always have to compromise something using their preset settings or adjust/edit settings everytime you watch something different. so unless you are constabtly going to watch the same type of things, you may spend more time than you want messing with settings. the biggest thing that bothered me is when you see bright and still objects, you see like pixels or dots moving. like when u try to see how detailed someones pores are, you also see dots moving so it seems like you have a damaged tv? im not sure how to explain it or if it is a problem but it bothers me.

I had a 5 year Geek Squad warranty on my Samsung tv which was a good thing since it quit after 4 years. Best Buy sent a Geek out to my house to check it out and he determined that It was best to replace it. So they gave me a number to call and it was fairly easy for them to exchange it. Just be aware that what they replace it with might not be as good as your tv. They gave me a model that was horrible so I had to go to the store and check them out to see which one I liked. The sales guy helped us and we chose a different brand and went home and called the number and they replaced it over the phone and now will deliver it and exchange the other one. So definitely get the warranty. It's so worth it.

I am satisfy with warranty service. Really help me a lot with the gift card as credit.

Good and I good price for warranty and the extended

have to wait and see what happens. My hope is that I do not need this service

I’ve used my Geek squad service in prior years and the service was well worth it. Inexpensive and you can’t be it

I worked for geek squad for 6 years. Believe me when I say a 5 year on an OLED is worth it. I’ve seen cases where no warranty was bought, and it’s sad. For any OLED tv it’s a must as only Best Buy offers this! Other line Square trade will not cover burn in, and will give you a hard time about everything to deny a claim. As a former Geeksquad employee we always put the client first and gave excellent service. Just note: for TVs this doesn’t cover personally neglect like breaking it. So keep it away from pets and children if worried. Otherwise all surges, burn ins, components are covered via replacement. Or give card to put towards a new purchase. On LCD with VA, IPS panel can’t say really as the biggest worry is a backlight out, and most CC will double your MFW if needed.

Did extensive research for a 75” television before purchasing and it does not disappoint! Excellent picture quality and the 75” uses a different panel than the other sizes that’s bright and has a fantastic wide viewing angle, making this perfect for a living room. Coupled with the 2 year manufacturer warranty and optional added coverage from Best Buy, it’s almost impossible to find a better deal.

Well be a great warrenty once Sansung manufacturers expires in a year.

I thought I has a problem so I called and they came and even though problem was operator error they were very nice about it and made sure I knew how to use it. THANKS GEEK SQUAD!

I have used in the pass! Professional/Great service