Customer Ratings & Reviews

The Geek Squad at Best Buy in Montebello are the great. Fast delivery, friendly service and very knowledgeable.

it’s ok i don’t understand it. you can only use it if you bought it in the store

I have been very pleased wth the protection plan I've purchased for every product I've purchased. Two tvs, two wireless speaker, refrigerator have all been replaced or credited to a gift card. The refund to the gift cards is what I didn't like, hence the four stars. I wish they would refund the credit card!

Why would you buy a $1200 TV and not put a coverage on it is the real question. I’ve been purchasing Best Buy service plans for years I’ve exercised some others I never had to redeem, they are well worth it.

Haven’t had to use for the tv however anytime in the passed I have had to use geek square they have been very helpful!!

I've purchased this for previous items and it is a must for the cost.

My first purchase of Geek Squad services! The technician who assisted me in store was courteous and helpful. I am looking forward to having this coverage for my electronic devices!

Great piece of mind for a larger item. I trust best buy's service as much as any other big-box store

I have purchased four TVs from Best Buy in The Last 5 Years I will not purchase anything without the Best Buy warranty they stand behind what they sell

Best warranty for TV's (covers burn-in). Only downside is that the price of the warranty is based on the TV's purchase price. I was unable to get a price adjustment on the warranty, even after getting a price adjustment on the TV (TV went on sale during my return/exchange period)

TV is great, quality of images, feels like a more expensive tv

When you dont have it, you will wish you did. My TV at just a little over 3 yrs went out. They tried to fix and couldn't, so i got a new TV. So glad i had it.

always buying a warranty with huge cost items you don't wnt to be stuck paying for repairs or replacement yourself

I did an easy setup and enjoy the automatic features my old TV didn't have. Geek squad got me through the initial setup questions.

They were able to diagnose the problem on the phone and able to come out to fix the problem in 2 days.

I haven't use my warranty yet and hopefully i don't have to.

I was very satisfied with the additional coverage offered at a reasonable price to me in store when I purchased my vizio television. I highly recommend the additional coverage to ensure your tv is protected against product defect or failure.

Peace of mine to have this coverage for a few more years.

Agents brought new TV inside and set it up on my TV rotating stand

Every time I have to call the Geek Squad on a warranty issue I have a hassle. When my Sony TV died after only two years, I was told I would only be given current market value of $1080 for my $1700 TV. Also, that I would not get delivery and installation and as usual I was told I am out of the service area (even though that doesn’t seem to matter when they are selling you the TV and warranty). Lucky for me the store manager agreed that this was ridiculous and got me a replacement TV of equal value and had it delivered and installed. It’s too bad I can’t devide my review into two parts. 1 Star for the terrible Geek Squad phone customer service and five stars for the store manager!