Customer Ratings & Reviews

They delivered this beautiful tv on on March 9 I believe and at that time I didn’t have the money to buy the protection plan . And when I had the money I been calling to buy the 5 years and it’s been a nightmare . First I called the store and they said I can’t go there bcs the store it’s close due to the corona virus so they gave me this numbers that I been calling for couple days and they put me on hold for hours. And always get the wrong department. It’s so frustrating that I gave up. Pls help me if u see this review. ALL I WANT IS TO BUY EXTRA PROTECTION PLAN THATS ALL...

I have not had to use this and hope I never do but a great piece of mind!

I hate everything about Geek Squad ever since they canceled a laptop protection early and refused to service the laptop. Then treated me like the criminal.

Was told that when I purchased the geek squad service it included damage. Well it doesn’t. And really I don’t think the tv was damaged there isn’t a scratch on the screen yet has a shatter pattern behind it. In my research I found that sometimes they just do that but idk. Anyways ya make sure you double triple check the plan had I known it wasn’t insured for damage protection as well I wouldn’t have even bought the tv. Extremely Disappointed!!!!

Had limited use with geek squad, but happy with the interaction so far

I really enjoy my new tv. I'm able to take it with me at the in laws so great.

New TV droppef off. No installer scheduled. You dropped the ball. What do i fo with this HUGE box blocking my living room for 3 days do far? No resolution in sight. Who knows when i’ll have tv again? Spent one dsy being jetked around to 5 shore customer reps. Never again

How do I grade a warranty? If something were to happen, I'm sure I'll love it.

My tv had an issue and the squad made it very simple to have it replaced

After two failed attempts to fix my TV, I was left with only one option, to have my money returned and purchase a new TV. I lost 2 months of warranty, and had to purchase a smallet TV with NO warranty, because the prices have went up from when I purchased my TV. I only had the option to refund my money after a very professional and courteous technician came to replace two different circuit boards which didnt work. I feel like I lost out on my warranty and doubt to purchase again.

They don’t care about the customers the store was in Dearborn

Never again ill pay for a geek squad service they just to be great but after the pandemic they schedule your service for 1 month from the date you request and then they justify your issue and they dont replace your item like in the past

I was experiencing shadowing on my screen. Guy came out and accused us of dropping tv saying he could see gaps. I was within 1yr of samsung warranty so called them instead. They saw no gaps and promptly replaced my screen. I would like my $86 back that I paid for this non protection agreement

Although I havent had any problems yet, a 5 year warranty is pretty reassuring.

It's been almost 2 years but till now I haven't used this service.

on what I purchase. I always purchase for electronics and appliances.

I always get stuck in the middle on whether I should buy protection or not.

Awaiting something in writing or e-mail showing what is covered, etc.

Not helpful at all. Bounced questions /problem to mnfg. The product never worked and still is in box because they ibsisted I pay shipping plus restock charge for defective product.

I always purchase the store warranty for electronics and appliances.