Customer Ratings & Reviews

Purchased an LG-24" TV for child's college dorm room. She was able to call the GS to help her set up the TV. She was pleased with the information and instructions provided by the tech and they were able to get the TV set up quickly.

I purchased Geek Squad protection for peace of mind on my Best Buy purchases. Ive used it before, and it gives you your moneys worth for sure. Spend a little extra and get the coverage.

I have had this coverage on all my tv's and the few times I had to use it the service was excellent.

I got the 2 year geek squad protection on my samsung tv. I really didn't want to but coincidently I had problems with my TV several months after purchasing it and the protection came in handy. If you spent over a 1000 bucks I recommend paying the extra for this service.

I have always purchased Geek Squad protection on all of my products. The service has been fantastic when issues have come up.

I rarely get protection plans anymore. Best Buy is so wonderful at fulfilling a protection plan they are worth the cost on more expensive purchases. Best Buy has the best customer service of any store I've ever dealt with.

As per manual, sounds likes reliable and easy in case anything goes wrong. First time buying this and bought for both vizio tv

It is always a great idea to purchase an extended warranty for purchases which qualify. I have purchase Geek Squad protection for other products I have purchased from Best Buy. The sales personnel do not pressure you to purchase the protection. They do an excellent job in explaining the protection.

65 inch tv that had a problem and it was replaced and delivered . No questions asked excellent service

Bestbuy had the only extended warranty that I saw specifically for OLED burn-in, which is always a possibility. This gives me peace of mind after buying a very expensive TV

I've had the Geek Squad protection ever since I bought my last PC and keep renewing it when due. I don't use it very often but it has really paid off to have it when I did need it. They always have the answer!

Totally worth getting the Geek Squad guarantee. Anything that happens to it the Geek Squad is there.

Good product, recommended, very useful, I will buy it again, well recommended.

Inexpensive tv, thought it was a good investment...

What can I say, it’s geek squad. Good to have!!!!!!

I am so happy that I purchased this 5 year plan. My last television had the screen go out after only having it a little under 4 years. I did not have a protection plan so therefore I had to go and get another television. Now with this plan I feel secure on my purchase.

Geek squad representative was outstanding. Arrived timely and performed service quickly.

I hope I never have to use this protection plan but I am very satisfied with the fact that I do not have to mail my television anywhere, all I have to do is repackage it and bring it back to the store with the receipt and they will either fix it or give my money back. Why less of a hassle for me.

Have never had to use this other than once and it was prompt and effective service. Geek Squad technician knowledge levels are actually pretty good and my theory is to buy a model level down and pay for the extended warranty through this service

Excellent service, In Puerto Rico, but the center call was not easy to me. I like to make the appointment direct in stores.