Customer Ratings & Reviews

When you pay that kind of money you might just as well have it warranted

excellent work and service customer service good price

Grateful I had it because I had to use it to replace a tv. They were very helpful in doing so even though they didn’t have the same tv they let me upgrade to a better tv which cost a little more but gave it to me for the price I paid on the other one

I’m elderly and not good with computers so it absolutely pays me to have help,ALOT. The Geeksquad is available anytime, their nice, patient, understanding and very helpful. They make sure all my needs are taken care of and I don’t need anything else before they hang up. Thank you Geeksquad! Couldn’t do it without you

Haven't taken a warranty out in several years. Awesome to have just in case something goes wrong with new items.

The agent was so patient & helpful. Answered all my queries. Took so much time with me. I really felt like a valued customer.

Definitely recommend getting the Geek squad coverage. Definitely worth it. Specially when buying lower end brands since most likely to break.

The warranty is well worth it they honored my last extended warranty as promised. You never know when you will need it.

Gives you the piece of mind in case something goes wrong.

I came in broken, confrontational and having a melt down. The Geek Squad handled me with kid gloves and made the world right again. They calmed me down, explained what the steps were to rectify the problem and then took action to get it done. They didn't make me feel stupid or inept. Outstanding Customer Service!!!

Easy exchange for my damaged Samsung OLED 77'. Thank you!

Excellent service with timing delivery door to door

Highly recommended you never know when you may need tos service and to have the piece of mind is worth it to us

This tv is amazing! It optimizes my gaming experience! The guys at Best Buy are professional and will recommend the right product)

I know, I know. "these plans are for suckers" All I have to say is that with out the plan on my old unit Id be shelling out $1000+ to buy a new one. All i had to do was call Geek Squad and they sent someone out to fix it. A week later they said they couldn't get the part and and told me to go into the store and pick out a new one. very easy process

I haven't needed to use this so I am not sure how to give a review.

Dunno what to say here. I didnt even take it outta the box

The Geek squad agent was able to advise me on options for my car installed and completed the installation on a timely and professional service. My laptop was also remotely repaired in a very professional manner to my satisfaction.

Haven’t used it yet! Hope I never have to but good to have

Have yet to use it, and I hope I don't have to! My TV arrived in great condition and I am barely home to use it, so hopefully I won't ever break it! It's there for peace of mind