Customer Ratings & Reviews

I recommend getting the warranty I. Any item you purchase with Best Buy. I have used the warranty on two different items and they honor the warranty and replace or refund what you paid for the item

Excellent with delivery, set up. Friendly and courteous.

I was ready to order my TV online and was in my cart. I figured since I had to pick it up in the store, I may as well take a look at it first. I went to the store to see it but they did not have that tv up. Online it offered 3 years geek squad for $74.99 which I wanted but since I was there I bought it in store. Near the end of sale the guy said 3 year warranty was not available in store. He said 2 year year for $69.99 or 5 year for $124.99. For $5 extra I could have gotten an extra year. Didn’t want to tell him to void the sale in case he was making commission during these tough times. Any ch as nice I can upgrade my warranty?

Love Geeksquad! They have never failed me. Super convenient and totally worth it. I’ve had to use them a handful of times over the last 15 years and such an easy process. Highly recommend.

Very convenient. Gives you piece of mind. It’s a good investment.

Great service to get had it with my phone allows u to keep the value under the warranty to atleast replace or get a newer item to use for just one payment worth using and keeping track of. Especially for my tv that have a hard time with constant gaming and family movie watching

Install can be a stressful experience but you are in good hands with a geek squad install!!! Courteous and knowledgeable describes the process. Definitely dependable and efficient!

They really set up my entertainment equipment very professionally and quickly too.

Always get this for my bigger items. Works as needed

I always purchase these. Prices are good. I use to think these were a waste of money but now with newer technology I consider it necessary. Years ago I didn’t buy a plan and one day after warranty I had problems. You guessed it, had to buy another TV investing lots more money than the cost of a plan

I don’t used yet but u think this is necessary, just in case.

I needed service on another TCL TV with dead pixels after the manufacturer warranty ran out. Service guy assessed the issue as unrepairable. So, the extended warranty kicked and a new a TV was ordered. Delivered yesterday and I completed the set up. All is well again.

They help me with the microwave installation, super great polite personnel

Customer service was great, first tv was broken that arrived. Replaced it the next day

Peace of Mind costs. My current TV had a power surge that fried the TV. My warranty had expired ( 6 year old TV). Having the warranty gives me peace of mind that within the next 3 years I have coverage for any replacement issues.

Agents did great with assisting me with my television. Outstanding geek squad definitely the greatest team! The welcomed me!

No one can beat best buys services. Think, if they can't repair an item fairly quick they hook you up with new unit. Yeaaaa.

A warranty that you want to have, security if you have a problem they will address quickly if there's a problem but I never had any problems with Samsung TVs.

great deal will buy again best buy had everything we needed for the office

Bought the protection plan with my TV back in 2017. The picture on the TV started to go with only a couple months left on the protection plan. Contacted GeekSquad and they diagnosed the issue and replaced my TV. I got credited for the TV I bought in 2017 and they waved the delivery and haul away charges, which allowed me to afford to upgrade my TV because all I had to pay was the difference. Highly recommended.