Customer Ratings & Reviews

Amazing thanks geek squad They helped me in getting my tv fixed

Excellent customer service. Delivery and set up plus removed old set. Knowable technical support and helpful staff. Only complaint is you are on hold for 10-15 to get a Customer service representative and then another 20 minutes to take to Geek Squad which is in an other country like Gatamala. What can we not talk to store?

I have been shopping at same location (West Nashville) store for over 20 years and have been very happy with staff, help and products knowledge and availability and Geek Squad. Thank you Geek squad and every one at Best buy store.

They took care of the needs very well. Very nice people.

My sole purpose for shopping Best Buy is The Geek Squad. They are Amazing. I am computer illiterate, When I bought my first laptop, an assistant went above and beyond to see that I got the best laptop at the best price for my needs. A few weeks later he was promoted to Geek Squad. Now I call I ask for him, he takes the time to explain whatever it is i need to know. His name is Teo, hes at the Selingsgrove Pa. Store. As long as Best Buy keeps GEEK SQUAD, ILL KEEP SHOPPING AT BEST BUY.

I have had the geek squad come to my house on several occasions with different items over the years. And they are just great.

You should always buy the geek squad service when purchasing a device over the 150 dollar range.

Haven't had to use yet, but it is a great value to buy with electronics

I received excellent service from the Geek Squad as they brought the new TV that I had purchased and installed it for me. They also asked me if I had an questions about the operation of it so that they could explain. Everything I wondered about they did explain. And if any other questions arise I know I can call them up to get the answer. They are always courteous and helpful.

If you're looking to get a Geek Squad warranty start off with a one or two-year you can always add on. If you start out with the 5-year like I did on my TV spent $380 on it. My TV broke after nine months and I lost for years worth of warranty because it doesn't transfer over to the TV they replace it with so you have to buy a brand new warranty on the new free TV they give you. On my new TV I just got the 2-year and they said they would email me when it's fixing to run out so I can add another two years to it

This is one of the best services around, they do an awesome job on fixing the items that needed fixed.

Bought a tv and returned it. The geek squad service fees were also returned. No hassle whatsoever.

The Geek Squad service it well worth the price and I would purchase it again in a heartbeat!

Great service all the time. Whether you are in the store or have questions on the phone!

The extended warranty is always a good idea especially when you are dealing with expensive electronics which is all of them, I always get the extended warranty and it has saved me several times, I've had many items that have stood the test of time but with any mass produced products there are always a few issues, most of them are fine but if I end up with a flawed iten the extended warranty means I don't need to worry.

We purchase the extended warranty for additional protection for our large TV

I was very glad to get the chance to extend my service to 5 years and the Geek Squad made it easy.

Haven't had to use this and hope we don't have to, but it's there if we should need it. Gives peace of mind!

Haven't used the warranty yet but have used Geek Squad before. They are professional and take time to explain features of new TV's

The TV was in stock and salesman assisted loading in my truck. This was awesome to say the least.