Customer Ratings & Reviews

Great protection for your tv when you need it!! the protection had a reasonable cost!!

I always try to get a protection plan when i buy more expensive items.

It's a must buy when I purchase an item with a high price. If anything goes wrong best buy will either fix the item or replace it with a similar item. So I always make sure I buy the extra protection. It saves me from frustration.

Only ever had to use one of my protection plans on a manufacturer defect and was extremely happy with the support. They refunded me the full purchase amount so I could replace my TV due to it no longer being manufactured.

Excellent product, works great and I highly recommend it

Great service from everyone in the store. Happy with the outcome.

U purchased the Geek squad 2 year.to cover my 100" tv. An asset has to have protection.

To back up my purchase on a great deal on a 4K Insignia 50” TV set, I got the this deal on Geek Squad protection for FIVE years! This is a decent set and if it lasts five years, I will be happy. If it doesn’t I am covered! In five years I’ll be ready for an 8K set. It’s a good bet to purchase this extra protection.

If you're getting something expensive, grab this and save yourself some money and headache in the long run. Remember these appliances arent made to last forever.

I have had overall luck with the service for the past items I've purchased in the past. Most times they provided a box to ship back the defective product and they send a replacement quickly. The only time I needed to go to the local store was to move data from an old PC to a new PC. The staff was pleasant overall, however needed to get the supervisor involved to cover the data transfer per the agreement of the plan since the team member was new and unfamiliar with the plan.

The customer service was awesome , the process of purchasing my brand new tv was easy. It was brought to my Car and they did everything so safely and quickly . Picking up was a breeze

I had the protection on my old TV. They couldn't fix it so they gave me a new one. ( NO HEADACHE OR EXCUSES) They stand behind their warranty. I would recommend everyone take out The Standard Geek Squad protection. It saved my pocketbook about 600 dollars.

Awesome job! I recommend this service to anyone who is not as tech savvy!

Have had TV for about two weeks. Love the TV for the price display/resolution is well above price point. Controls and interface with smart TV are well above average. One draw back are the speakers. I don’t know if it’s placement or the quality of speaker but they are not good. Made adjustments and still sounds like it’s in a barrel. If you get this tv buy a sound bar and you will be very happy. I recommend with this add on.

Highly recommended if they cant fix it they'll credit you and you can get the same item or better! pay the difference stepup and dont forget to continue the plan its Elite definitely top notch protection you should not go without.....

But this for all tvs , I am usually the guy that says no to this by default. But I got it because the tv was so cheap. It was tcl, of course screen went out after a year. Called best buy came out next day , evaluated tv . Got to pick a replacement and pick it up same day. Could of had it delivered but I am impatient lol. Just get it.

Piece of mind highly recommend for new purchases. Always get.

The sales person was Excellent, he went above and beyond for me... The world need more people like him

Professional crew and punctual delivery, easy to work with scheduling

I always buy Best Buy extended warranty for my expensive electronics. It always proves to be a good investment when needed. That's because, you can just take it into a Best Buy store and you're speaking directly with a Geek Squad member, not some Customer Service person outside of the United States on the phone.