Customer Ratings & Reviews

These guys are great and would recommend. They are friendly and quick

One of the main reasons that I feel comfortable shopping at Best Buy is because of the Geek Squad, and the Warranty that they offer on certain products that you purchase. They have always gone above and beyond to refund, repair, replace, in order to take care of their customers.

Geek squad don’t leave the store without it You can’t go wrong with purchasing extra protection for electronics in Florida. From lightning and surge protection to everything that can go wrong with the quality piece of electronics Best Buy has the best warranty guarantee replacement you can get for the price.

We had a 2 warranty and had to use it two months before it expired got a full refund for original purchase and was able to buy a new tv the same day !!!!!! Great service

When purchasing the Hisense U8G wanted to make sure I get from Best Buy warranty no other protection plan even comes close to giving you money back when tv can not be fixed. Remember don’t use warranty 1st year. The manufacturer needs to help. 2nd year and on is when you use

Haven't had the need for this yet but 5 years is a long time. Seeing as how my LG CX had problems after 3 years, I'm hoping that my new LG C3 will perform better.

Haven’t had any issues with the tv to use it but for the reviews that o have seen should be a great service I always look @ the review and it sounds great

I haven't had to use it for my TV I just purchased, but I've used their Geek Squad warranty before and I can say it's excellent.

Best thing about the plan is that it covers burn-in on OLED screens! Totally worth it if you’re using your screen as a monitor.

Geek Squad warranty is great and come in handy just in case one of your items break down….

I've thankfully only had to use the protection plan a few times, but the service and resolutions were always satisfactory. I wouldn't get for cheap items, but anything over $500 is definitely worth it! I buy many items from best buy, and always get the protection plan for major items.

I wouldn’t make a big purchase without buying the extended warranty. My high end laptop went bad and Best Buy reimbursed me with a gift card. Same thing with a sound bar that went bad. Also, I had a tv that went bad from Best Buy and thank goodness I had the extended warranty on it. They give you the current value of the product, not what you paid for it on a gift card. That is way better than being at a total loss.

Hopefully I won’t have to use this it’s like buying insurance

Excellent Service. Told me everything I needed to know

Agents set up my new tv. However, it was frustrating getting them to come to my house. Miscommunications happened several times. But, overall, techs were very knowledgeable and helpful with my questions.

Thanks for the quick response and help getting my warranty process. Really nice guy.

Went into the store with a tv that had a protection plan it wasnt working properly they exchanged i walked out with a new one and was 100% satisfied and will continue to shop with best buy

I always get the protection plan a d the times I had to use it, no questions asked. My item was either repaired or replaced in a reasonable time frame.

Purchased as protection for unforseen future product failure. Provides a comfort level for significant purchase.

Great warranty service. Part to repair the TV was not available, so a store credit was provided for a TV of similar specs. Bought the warranty service again for the new TV.