Customer Ratings & Reviews

Excellent insurance for a product. I go to them outside of product purchase too. Always quick, knowledgeable, professional and kind.

I have had the protection plan and used in the past had no problem, they fixed my problem. The plan did what I wanted it to do very happy.

They def took great care of our items when delivering and mounting!

I never usually get protection plans, but it was well worth it when some of my pixels went out. The process of replacing the TV was smooth, and technically was like getting an upgrade since a few years had passed.

Haven't used the service yet but for the price I added the 2 year coverage based off other reviews.

Provided great coverage for my product. Very easy customer service very reliable would use them again.

I called the geeks on my new Hisense TV (since then, returned) to figure out a volume control problem. The first tech just said I should bring it in--no attempt to troubleshoot. The second tech spent a long time with me trying various things, and theorizing about what the cause could be; I appreciated that, even though we were ultimately unable to solve the problem and I had to return the TV.

Great guys really friendly, I will definitely recommen this store

Recently purchased a High End Oled and had an issue, was able to return for replace placement and decided to get pieces of mind with this protection. Also saved a lot on this with Best Buy total tech support.

My husband & I love Geek Squad protection - both for repairs & technology issues. Most issues can be resolved from home by the knowledgeable technicians. We are not very computer literate, so we wouldn't be without Geek Squad services.

Always add protection with quality thease days to prevent problems

I purchased these plans for every product I buy from Best Buy

This Geek Squad service warranty is great. I do not regret it.

for tv it was kind of brutal . The tv was broke the guy had to come out and change the main board in the tv before giving us a new tv. So this took almost 2 months. We did not have a tv for almost 2 months Every time they came they had to replace the same thing ... The tv was 500 dollars instead of replacing it they spent 3000 on 3 boards that did not work, whatever they had to pay the guys to come out and work every time for 2 hours, This was honestly ridiculous. Nothing made sense. luckily we finally got the replacement after the 3rd time and thats the only reason we get 1 more star.

I haven’t had to use it but I’m glad it’s there if I need it.

Most people won't go for a 5 year extended warranty, but for $149. on a $700.purchase TV that would last under 10 years I figure it's worth the price. My last TV was less then 7 years old when it went. Who knows if the new ones will last that long.

Haven't had the need to use this yet, but bought for extra insurance.

Geek Squad set up our TV and answered our questions. Happy with their service.

Great tv and protection plan ! I love my new tv Thank you again

I have many times bought Service Protection. Used it once on a Printer and was provided with compension toward an upgraded printer with no problem. Took this service protection out on our new Samsung 55" 8000 Series. Hope to never have to use it, but feel comfort knowing we are covered for five years.