Customer Ratings & Reviews

I have not had to use it...,. I will let you know in the future

I like these protection plans they dont give you much hassle and they are more flexible than other companies

Always a good idea to get Geek Squad coverage when you buy a TV

It nice to have thats all it is. So that if the product break or damage you can be better knowing you have this.

Got this for a PS4 and haven’t had to use it yet. I hope I never have to but I wanted some sort of insurance on my PS4

WHAT AM I SUPPOSED TO REVIEW. I HAVEN'T HAD THE NEED TO USE IT YET.

This is a good thing to have on any electronica items of value. Much easier than dealing with the manufacturer.

excellent product and customer service good quality I recommend it.

I bought a brand new 50" TV and the 2 year protection plan from Best Buy. As soon as I got home and turned it on, I noticed it had a grey blotch on TV. I called the support services, they sent out a guy from LG who looked at it and said "get a new TV." I call Best Buy asking for them to please come and replace it. I am 100 lbs and live alone. I can't carry a 50" TV to you guys. They said NO. WHAT did I pay the extra money for geek squad for?? Now I'm stuck with a defective TV that I just bought. USELESS and your customer service sucks.

Haven't needed it yet but better safe than sorry i guess.

doesnt protect for screen damage should really cover that. ehh its ok they just do basic things

Don't need it service do it yourself and on shop is invented for the world use

Having no idea sometimes what was going on with the tv had to wait to hear back from a different company.

I haven’t had to use them yet , but I’ve heard good things about them.

We have never been able to use the warranty because every purchase or gift broke right before the warranty expired

I think this was for delivery service of fridge. If so, I give them three stars because of the fact that they don’t assist more with damaged goods they deliver. Dented fridge door. They take pictures but don’t take it any further. I need to call in. For a garage fridge, it’s not worth my time.

No idea Never used it Hope I never do. Only bought it because of the Smart TV purchase

We got a new TV and the sales person asked if we wanted to get the geek squad protection on it. We asked if it would cover damages to the TV that happened at home seeing as we have 2 raudy dogs and they bump into things constantly. The sales person said that it would cover that, so we got the plan. Low and behold today we went to get it replaced or at least fixed because the dogs bumped into it and broke the screen and whatever other board is in the TV. However we were told that the plan doesn't cover that kind of damages so we are mad on 2 fronts here. 1, that the sales person lied right to our faces and 2, that they cant do anything to help us. I went and read the terms and conditions to see what they said and we needed a GSP R plan not the standard GSP plan, that was never discussed and if we said that it could possibly be damaged wouldn't we want the plan that would cover/replace the TV. The TV was great, the BS wasn't.

Hope i do not have to use it. Everything has been working well.

The only reason I M giving it a 3 star it’s becouse I have not used it