Customer Ratings & Reviews

Haven't needed yet. I'll let you know when I use them

never need it only when you do not buy it is when something happens

haven't needed to use them so far. thats a good thing.

I hope it is good have not used it hope I do not have to we will see.

This is a wast protection for the TV. We can basically get the TV assembled and installed ourselves. If your TV has any problem this protection plan just allows you to drop off your TV at a Best Buy but doesn't instantly replaces it with another TV unlike all other protection plans. This plan requires to send the TV to manufacturing facility of the provider and gets it repaired which can usually take about 6-8 weeks. Until that time you will not have a TV :(

Mas o menos pq dieron un mal servicio definitivo nk orientan bien

haven't need them yet. It's only been 2 weeks. try me in a year

The agents brought my tv in and left it was in the factory box

The agents was very helpful and answered all my questions

I bought insurance , and I had thought I covered all the bases most importantly “accidental damages physical”. Well no sooner do I buy my tv than I have an “accident” where the screen cracks. I go to the best buy where I bought the tv and am very disappointed to hear that there was nothing that could be done the insurance does NOT cover physical damage. I think the sales associates should have told me that when I bought the insurance or they could tell people buying TVs that there isn’t an insurance that covers damaged screens.

My LG 43 inch has to be sent out for repair which said would take about a month, not a replacement warranty. No TV as Final Four is on and baseball season is starting.

This is the worst service ever. Save your money and shop elsewhere. They do not keep their word they do not deliver on time they do not notify you and they up charge telling you that your product is no longer available or that it’s now more expensive than when you ordered it. They do not replace the item on time and they do not call you or notify you by email to let you know. I spent an entire day off waiting

Completely unable to answer basic setup question. I finally found my answer on an Australian website. “Tech Support” all with poor grasp of English language, apparently virtually no product training. Phone hold times of greater than 45 minutes followed by disconnects. Unable to reach any actual “Geek Squad” in-store employees with multiple attempts over period of one week before I gave up. Will never buy another product from Best Buy.

Waste of money and totally unnecessary. If you use your product normally.

DO NOT WASTE YOUR MONEY!! I recently purchased a 55” tv and the stands were missing from the box, the tv screen broke and my warranty covers basically everything BUT NOT SCREEN DAMAGE! It doesn’t cover the tv screen at all, that’s the most important part to have coverage!!! TOTALLY USELESS!!!!

Don’t buy the protection plan it’s not worth it . Geek Squad is great with other items , but my tv fell no physical damage other than the screen was showing colors when it came back on and they refused to fix it . I had to purchase a new tv .

This additional warranty are trash, my tv fail 1 month after the warranty expired and nothing they cant do. They should call 1 year warranty because the manufactured doesn't count, they representative told me nothing we can do, pretty much i have to buy a new tv. Worthless

To expensive and instore personnel should communicate MUCH better with the techs that come out.

Called Geek squad the same day I got my TCL tv, sidney was rude and no help. I returned it and canceled my complete order.

Don't bother getting any of these from Best Buy because they give you a big speech about if you have kids get this because we know how kids are with stuff, but when the "stuff" happened, the new speech, sorry that's not covered. Straight up liars!