Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 974 reviews
(974 customer reviews)Rating by feature
- Value4.9
Rating 4.9 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.9
Rating 4.9 out of 5 stars
to a friend
Rated 1 out of 5 stars
Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money spent. It is very frustrating to try to get a problem resolved thru this
No, I would not recommend this to a friendRated 2 out of 5 stars
Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My tv worked good for a few years now but its acting up now so..
I would recommend this to a friendRated 1 out of 5 stars
Bad Customer service from Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it, they didnt even fix broken TV. They kept telling me to go to MFG even though warranty was expired. No help and support from Geek squad to tc of my issue.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Finally paid extra for this service but didn’t cover my problem go figure
No, I would not recommend this to a friendRated 1 out of 5 stars
GEEK SQUAD IS THE WORSE!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I GAVE 1 STAR BECAUSE GEEK SQUAD WAS A WASTE OF MY MONEY! I HAVE PROBLEMS WITH MY TV, AND GEEK SQUAD COULDN’T HELP ME AT ALL! WHAT’S THE USE OF HAVING IT AND CAN’T USE IT! COMPLETE WASTE OF MONEY!!!!!!!
No, I would not recommend this to a friendRated 2 out of 5 stars
The tv didnt last a week.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went out of town came back second tv bought from best and broke less than two 1 month
I would recommend this to a friendRated 1 out of 5 stars
SCAM
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a scam because the warranty doesn't include physical damage.
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful customer service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased with 2 year warranty. Best Buy refused to honor or refund the warranty. Online help, telephone assistance, and in store Geek Squad all had different answers. Don't waste your money.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They have given me issues many times when trying to fix my products
No, I would not recommend this to a friendRated 2 out of 5 stars
:(
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very helpful. A lot of times they don’t have available agents.
No, I would not recommend this to a friendRated 1 out of 5 stars
hi everyone lol!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.true garbage, horrible screen. so bland. over cliche
I would recommend this to a friendRated 1 out of 5 stars
Good if items breaks in coverage period
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Protection would be good if it covered the tv now that it’s not working, 2 years and 3 months after purchase.
No, I would not recommend this to a friendRated 1 out of 5 stars
Where's my info?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for it. But was not given any paper work or information on how to use this.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not happy dont buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not help me told me to call manufacturer the color not right with my tv and a black spot on the corner
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t come out to look at what was wrong they told me that the hdmi port wasn’t covered with the warranty. I don’t know why I got the warranty if it does nothing
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Never canceled my membership- why did you do it?!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not cancel my membership neither was a refund provided to me on this!!! Why was it cancelled and why does Best Buy always cancel memberships that have not been requested to be canceled?!
No, I would not recommend this to a friendRated 1 out of 5 stars
Geeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There not that good I wasted my money on the geeks
I would recommend this to a friendRated 1 out of 5 stars
Its slow and gets stuck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is very slow never buy google powered tv amazon is best
No, I would not recommend this to a friendRated 1 out of 5 stars
Misrepresentative advertising
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t realize this two year warranty is really only one year additional!
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad is a bunch of bs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.U do not protect anything waist of money and I am very mad this don't make no sense that nobody can help me I not happy with this buy I waisted my money
No, I would not recommend this to a friend