Customer Ratings & Reviews

Had purchased a sumsung tv from another retailer strike 1, tv had a problem so contacted their their warranty department with no resolve Strike 2, was treated very poorly Strike 3 !!! Have learned my lesson now and will only purchase my quality items from Best Buy and their warranty group…

The agent mounted my tv and connected it to all my devices

Haven't had to use this and hope we don't have to, but it's there if we should need it. Gives peace of mind!

Worth it. These TVs will die. Spend 80, and get a new one.

It's kind of hard to Rate, I have not had the opportunity to use the service. Hope I never will.

You never know what could go wrong or when. I invested a substantial amount on my television and certainly hope it lasts as long as my last one which is 16 years old and still works fine. I just wanted some new features. It will likely be a while before I want to upgrade again so if this one fails for any reason, the added protection will help prevent unnecessary costs.

Nice alternative to the usual one year warranty. We had a laptop we bought once that didn’t have it and the screen stopped working just out of warranty. In the long run, it’s worth the extra charge for peace of mind.

Perfect .

It's cheaper than most 5-year warranties on the market. I hope I never have to use it so I can't tell you how efficient and good the company will be. But I had a problem with Best buy once before and they fixed it as best as they could. Problem was delivered the wrong TV and they couldn't fix it until the deliverer said it was delivered which took them days.

This is one of the best services around, they do an awesome job on fixing the items that needed fixed.

excellent service fast and very nice customer service

One star lost after anticipated repair wasn't listed as solution (though appears to have occured) When I brought in my son's tablet for repair, the technician felt the port was bad and wrote it up as such. When it was returned, no port repair was listed, but upon observation, it appears to have been performed. I would have liked the complete repair process to have been documented. The charge cord was replaced as listed repair. Ultimately, the tablet is working/charging properly but I'm worried about the process. This time it was an unlisted repair. Next time it could be a claimed repair that wasn't performed.

Had geek squad on my samsung fridge and it really paid off(twice). You should definitely get it for large applicances asstuff isn't made like it used to be....and these nice things are very expensive when they break.

Like the added coverage just in case something happens at a low cost

You did a great job on installing my refrigerator I would have them do it again

Exellent! So glad I did this. Pros fast, came out and diagnosed within a week, replaced my tv great customer service stateside. WELL worth the cost. Cons call center transferred overseas dropped calls twice after long wait times. Couldnt purchase protection plan over the phone for replacement had to go into Best Buys store to repurchase.

Great piece of mind warranty. Parents used before on failed TV no issues what so ever.

Greeek squad gave me great customer service as always.

So far after 2 + months there has been no need for Geek Squad service.

Moved a couple times over the last two years. TV stopped working and BB replaced it fast.