Customer Ratings & Reviews

This warranty saved me with my TV purchase. We bought the display model since it was the last one in stock but the pixels started going out. Thankfully it was still within our warranty period. Since there was no longer a TV with like technology Best Buy refunded the entire purchase with a gift card that we were able to put towards a new TV.

Easy and not too expensive for what it is and what it does.

Haven't used it yet but the piece of mind that its there is good

Very good, service, is good to know if you need they’re here to help

Hopefully I won’t have to use this it’s like buying insurance

When you bit electronics I don’t think there is an easier process than dealing with Best Buy. So for me it’s a no brainer on a product over 1500 bucks.

I've used this on 2 previous Samsung TVs. All went out at the 2 year mark(both replaced by Geek Squad). Purchased a Sony OLED with 5 year protection and already passed the 2 year mark so all is good!

After moving I needed tv mounted instead of sitting on a cabinet. The service was told to me to be covered under my geek squad warranty but then a tech showed up to “repair” my tv. He then got the mounting service rescheduled a few days later. Although there was some difficulty caused by miscommunication w/Best Buy Customer Service, tv was mounted.

Haven't really had to use yet. My tv did get delivered broken. However they did do what they could to get a new tv sent out&old one picked up with no major issues. Also suppose to compensate me for my time and wait. Will update again if i need them in the future.

Was not checked out after installing now tv will not work with remote I have tryed to get them back but customer service has not made it happen I can not recommend this service if they cannot make my new Q-LED work with remote can’t figure out why Best Buy wants input from customers but after reading reviews doesn’t follow through and make it work with Samsung remote control

Never have used a protection before, but this time it paid off, and everyone we worked with were excellent.

Doing its job and I think the service is good and pls keep it up

I chose to set up the TV by myself. These guys delivered the products in good condition, did not play around, asked if we had any questions, answered a few, thanked us and left. Based on what I have seen so far, I don't have any worries about Best Buy follow-up.

Repair was good but contacting a person on the phone to make an appointment (or anything else) is extremely frustrating !

Had a small problem, getting my TV to set up, they came out and helped with the final installation! Same day even!

We always buy the extended warranty from Best Buy. It always pays off for us. Incredible service after you get past the first round of questions.

Great Services, always responsive and handle claims with speed.

Geek squad did a great job in installing my wall mount and TV. I will always use them.

Excellent A+ and very responsible and respectful!!!

Matthieu Specq is the best. Very helpful & patient.