Customer Ratings & Reviews

Good customer service. Came in and switched out tvs in and out answered all my questions

important to have it! i hear this is a good company

Geek squad protection is the best. Haven't had to use it since your products are durable and hopefully I won't have to buy I know 8t works as my wife keeps ruining her headphones!!!

Bought the additional voluntary protection plan for 2 years. Definitely a good value. Now I hope I don’t have to use it.

The staff at customer service was very professional while checking out. Staff at the door to welcome customers coming into the store. My device is working very well. The agent was very professional.

I feel grat about having this product for added protection agains accidents

Need if you are getting something electronic for a young one or and open box item.

This product so beautiful I like This product so beautiful I like This Product so beautiful I like This product so beautiful I like This product so beautiful I like This Product so beautiful I like

Have not had to use this yet but hope it will be nice if my product goes bad

I am extremely disappointed with the handling of my recent return attempt under the Best Buy Protection Plan. Despite the product being defective and covered by my plan, the store’s general manager refused to process the return, claiming he did not observe the issue I described. I also explained that I could not leave the monitor at the store since I needed a replacement immediately to complete my work, yet I was offered no professional support or resolution. It is troubling how easily these protection plans are sold, yet when customers attempt to use them, the process feels dismissive and unnecessarily difficult. This experience leaves me questioning the value of the program and the commitment to customer care.

Haven't used this yet probably never will but it's a good thing to have just in case

Manager was very informative at the store in helping me to choose this service plan.

I always buy the longest warranty possible. Once my tv gave out 3.5 years and it was covered.

This is very useful for the longtime usage of my tv

Geek Squad service I can't really rate it as either good or bad because I haven't had the need to use it yet and I hope I don't have to use it, but it gives me peace of mind to have it for when the time comes. I hope they don't disappoint me.

I wouldn’t be caught without the Geek Squad Protection Plan on all of my eligible Best Buy purchases!

I've always said make sure you get the protection plan on your devices I trust me when I tell you even though it could be a little expensive for to be cheap but it's definitely worth it in a covers pretty much everything if something happens with it

I have not use the insurance and hopefully I want have to use it

Happy I added this protection to my LG OLED TV. It just provides me peace of mind, in case something happens to my tv. Worth it when you have a higher end tv.

Have not needed to use them but I have seen their vehicles on the road a lot and ads.