Customer Ratings & Reviews

We purchased this after an associate told us it would cover any issues with the TV. He lied to make a commission. Thought this was good for 2 years, but 5 months after we purchased, we took the TV in for service because it did not work. Right away service was horrible. He would not fix nor do anything about the problem. We were wasting his time. I asked about having the TV replaced, that was a no. We explained what we were told, he did not care. No manager or corrective issue was taken. We asked about recycling and he wanted additional money for that. Of course the group of employees at the door did not seem to care that were were walking out with a TV in our hand. It must be normal there. Very poor service all around. Not happy that we wasted money on a TV and service that we could not get. I would not recommend that and I would HIGHLY recommend Best Buy training their associates to tell the truth and have a better Customer Service experience.

I would not buy a product without warrenty. The best thing when you need assistances.

The geek squad has always been good to me. I am glad I purchased this as a back up.

Laptop broke and needed a new motherboard. Since it was under warranty, I was able to take to a Best Buy where it was purchased to have the Geek Squad repair. Bad part is they can’t fix them at the store, need to send out for the repairs. Good part, didn’t take too long and I had it back within a week.

So far I have not had to use the Geek Squad. I have heard some good things though.

Its a nice safety net if something goes wrong They will fix it or replace it with a new tv

Pay for it and never need it so they make free money

I haven't had to use this service yet as I have not had any issues with my order

If I'm going to buy quality electronics then I want to be covered. Just in case.

This tv lags really bad. After resetting multiple times it still lags. Also, randomly shuts down all the time..I literally sljust logged in to make a claim on it. The only good thingI would say is the picture of it.

Haven't needed to use them yet, but it's nice that they're available when/if needed.

The service provided worked well. Glad I purchased to protect my computers.

I don't recommend anyone to get Geek Squad service for their TV only because they changed what the insurance company will cover. They no longer cover if a TV is damaged by accident from a fall due to small children. Or cracked screens. They only cover if the TV have manufacturer issues inside of the TV. So once its broke by a child, which is the most reason why anyone would do a insurance claim, dont expect to get it fix. You’ll have to buy a new one. Any other Geek Squad service yes. Just not on TV's

Have not needed Geek Services as of yet. So far so good.

I bought this 85” QN90D open-box TV and picked it up in-store. It was poorly packaged, had no accessories, and the screen was damaged from the start. I spoke to over 15 agents in-store, on Twitter, and through Best Buy chat — all said I was responsible and refused to help. Only one agent finally issued a return label after weeks of stress. It took 21 days to get my refund. Be extremely careful with open-box items. Customer support depends entirely on who you get — and most won't listen.

You will need this cover for your item as it comes into play when damages occur

I have use this once before. its was helpful and i got some good information

You just never know when you might need it. Used previously and they are amazing

Well worth the money to get assistance when you need it.

We got this in case the tv breaks we hope it doesn't