Customer Ratings & Reviews

I haven't had to use this yet. But it wonderful to know if something goes wrong I have people to help .

Excellent service, never a complaint! Customer service was very reliable

Great warranty for the item to have and use if anything happens

Parents got a new tv to replace the old one and the Best Buy rep helped them out!

Warrenty is well worth it. Had a issue with my tv. I called and they helped me with the issue over the phone

The extra protection is important to me and the proven track record of the Geek Squad makes it a no brainier

Protection plans are always good to have when buying an item for someone else.

So I bought the warranty for my 40 inch TCL on October of 2023. I called in cause I had a ghost image and I couldn't get any thing for local channels to work on this Tv and I tried 4 of them. So I called in and they said I had to bring it in or they could charge me to send repair out for service. I had a warranty that said you would never be charged?? So I just had shoulder surgery in May. It didn't go well and now in 2 weeks I am about to have my second surgery on my shoulder. I am older in my 60S. I brought the Tv in and the gentle said I wasn't supposed to bring it in. I would have to take it home and they would charge me. I have a warranty. I told my problem. Then he said he would check if they could replace it for me. Then he came back and said he would have to send it out for repair and it would be more than 2 weeks. I am having surgery and really need to have my Tv. I have always made Best Buy my first stop with TVs. I am going to replace my Tv in living room soon. But I am disappointed that not if I get my Tv I won't be able to install on wall with one arm. Just very disappointed with the overall process. I was hoping for a better outcome.

Amazing customer service and they know EVERYTHING!

I signed up for 1 yr of support protection. I am not sure how that is going to work. I am sure it will be good.

Agent always available to answer our calls. Most issues can be handled over the phone. Very knowledgeable and customer friendly

Never actually used it but the one time I called about it people were super helpful

Always takes care of any issues I have. If item isn’t repairable it is replaced

Wonderful I must have great extended warranty it covers everything almost everything

Very reasonable value for the cost of the insurance for the tv! Works and will use if anything happens

Best Buy always has great customer service and this service adds to that.

The guy from the squad set up the tv to my devices. We still have questions which I’ll need to ask the squad.

On every product we buy (especially the expensive ones) we prefer having a backup plan should anything happen.

Outstanding protection to have to ensure your product well maintained

This is the smartest thing I've done. Got this when purchasing my 50" 4K tv just to be safe. No problems yet