Customer Ratings & Reviews

Purchased this service agreement with the purchase of our new 85" TV and mount.

Always get the geek squad protection. Had to use it once nad it paid off in a bug way.

I will continue shopping at bestbuy, great customer experience.

I purchased the protection plan for a very expensive tv that I purchased. It suffered a power surge failure only a few weeks after I got it home, and I was so happy that I had protection! They came out and delivered a new tv with no hassle. Great service!

The agent was knowledgeable and very polite. Wasted no time figuring out my issues. I suggest purchasing the 5 year warranty on all larger TVs. It worked well for me.

Haven't had to use it, but I've got it. Just in case.

i recently had to replace a tv after 2 years of use. The geek squad looked at it and it was not repairable. They gave me the money I spent on the TV as a store credit and I purchased another TV.

Worth the value. Easy add on to purchase. Have used Geek Squad for previous purchases and they are great to work with.

There is no other store that provides the same protection as Geek Squad. I get it on everything I buy! They make it so simple, and if I ever have a problem, I feel safe. I have had to replace 2 different items in the past year. With other stores, i feel like I am being interrogated. Not at Best Buy. Here's the problem, here's the replacement. Done!

I have not used this for my purchase recently, thoigh i will say my previous experiences with Geek Squad was useful to me.

It is well worth the money you pay for it . They where very fast responding to us when we called them to report a issue with our tv. Thanks

I like that this is available because anything happens to the item and right away they are available to fix it

great support and must recommended to take for any purchase in best buy

The Geek squad agent was able to advise me on options for my car installed and completed the installation on a timely and professional service. My laptop was also remotely repaired in a very professional manner to my satisfaction.

I always buy the geek skquad protection just in case anything malfunctions . I have 2 items get replaced for what i paid for the product

Amazing TV for an Amazing price. would definitely go back and purchase another tv from this best buy.

Unfortunately, I have taken advantage of these TV Warranties several times, even to the point that I received 2 NEW / REPLACEMENT TVs and would have been out a lot of money for the replacements and work if I had NOT PURCHASED these warranties! The up front price may seem high at the time but most likely would be less that the first service call!

Its always a pain to return a tv through geek squad. From the initial call which you almost always have to wait 20 minutes . They always seem to have a real problem finding my service plan. I have multiple accounts and have bought many many tvs from them but they should be able to figure it out. I own sportsbars in FL and I only buy from Best Buy but they really needto figure this out because when i have a tv go down i want it back up and running as quick as possible but its always a hassle. At each of my clubs i have a back up ready to replace tvs that go down so my actual business is never really effected but we always regret having to call geek squad because we know its gonna be such a hassle and its gonna be a lot of time sitting on phone having to wait for a service guy to come out and tell us what we already know then take it to a store and replace. It would be nice if they brought a replacement tv with them when they come out. But instead u have to get a service order made then you got to call geek squad again and wait on line for 20 minutes. Then usually another 10 or 20 minutes to find the info from the multiple accounts. I have never had anyone help me combine all accounts into 1 account. It seems like that would make the most sense but instead i have to go through the same process every time. Its exausting. I love Best Buy but service plans are always a pain for me.

Haven't had to use their services yet but will with the computer I just bought

Never had issues with the Geek Squad. So far they have done the right thing for the electronics purchased at BestBuy