Customer Ratings & Reviews

Never remembered that I had this but didn’t need it

Necessary coverage. Worth purchasing to protect our tvs

I never had any problems with customer service In my visits they were very responsive and courteous and helpful

The agents handle my TV magnificently they took it out of the box and plugged everything in for me

After moving I needed tv mounted instead of sitting on a cabinet. The service was told to me to be covered under my geek squad warranty but then a tech showed up to “repair” my tv. He then got the mounting service rescheduled a few days later. Although there was some difficulty caused by miscommunication w/Best Buy Customer Service, tv was mounted.

Any time of purchase big ticket items , I always purchase a warranty it’s better to be safe than sorry. You just never know when the device you purchased made malfunction. Things are just not built the same way

Very happy to have the peace of mind of a 5 year plan and if something goes wrong I know it'll be addressed correctly.

awesome tv , a huge upgrade of the one have years ago, no we can enjoy watching series and movies, so easy to setup

Geek squad is the way to go for all purchases made at Best Buy. Now I know your probably thinking well it's a scam and my product has a manufacturer warranty.... Well that's true but the keyword is manufacturers. They only cover thing typically associated with their parts or process. Typically only for 1 year. Like the title says NO BRAINER

Geek squad warranties always a good choice for me. I’ve purchased a warranty on almost everything electronic I buy and have only had to use it once. Excellent quality and service! Spend the extra money. It’s worth it because you never know.

This is always great to have a extra piece of mind.

I have this protection plan on every device we have in the house and it’s a great investment especially if you have children.

Purchased over a year ago and still going strong. No lines or bad leds Would purchase again! Recommend this item.

Haven't really had to use yet. My tv did get delivered broken. However they did do what they could to get a new tv sent out&old one picked up with no major issues. Also suppose to compensate me for my time and wait. Will update again if i need them in the future.

The Agents are Fantastic. They go above and beyond to assist with any questions or problems. They have always solved my problems. I can not say enough about their knowledge. They never give up. They work until the problem is solved. THANK YOU TO ALL THE GEEK SQUAD AGENTS!!!!!

I think the Geek Squad protection plan is really good to have. They always resolve any and all your issues or problems you may have. They always give good quality service. Geek Squad is the best protection plan for any and all electronics in general worth paying for and having it.

I've never been let down by geek squad and any issues have been quick resolved and settled.

I have purchased 3 different TVs from Best Buy each with the protection one of my TVs had an issue within the first year I called Best Buy and they sent someone out immediately the tv could not be fixed so it was replaced. Any large purchase I make through Best Buy I will always purchase the geek squad protection it is a must have

Purchased the 5 year warranty since so many electronics don’t have a long life span. It’s inexpensive and hopefully we never need it, but we have the peace of mind.

I have used Geek Squad in the past while not actually paying for the service. They have always helped me and with today's technology, I decided I should pay for this service to have like you would with any insurance. I think if anything goes wrong with my t.v. I bought this for, it would be a necessity to have. Great customer service and well worth it.