Customer Ratings & Reviews

Excellent customer service very patient with questions i ask. Fruendly always had a smile on their face ,positive friedly environment

Very reasonably priced warranty that I hope I don't have to use but is a good piece of mind for expensive items

Always get the warranty. It is worth it in the long run if you constant use the tech, Best buy is some of the best in the business at honoring its warranties.

Every person I have encounter with the Geek Squad has been extremely polite , knowledgable

Geek Squad was very professional. They arrived on time and gave previous text as to the time. I would recommend their service to everyone.

Geek squad mounted both my TVs quickly and they did a great job.

So glad I had purchasd the plan with our newn55" Hicense tv. Covered the black out screen that happened in the middle of a movie for no reason. Delivery drivers and support both said they are seeing this more and more. Sonin my opinion the cost for Geek Squad protection was well worth it! Did purchase a 5 year plan for new 65".

Hopefully i dont have any issues nice to have the sqad to back me up

I bought an open box Samsung Q90 tv that was only missing the standard tabletop mount. When it was received at my home I found a decent scratch where the tv was bubble wrapped and undoubtedly was rubbed by a pallet jack during transportation and the delivery team didn’t bring the correct One Connect box with it. After a quick trip to the store to determine that the Correct One Connect box wasn’t there and a quick 15 minute phone call later to the Geek Squad, I had a brand new TV scheduled for delivery to my home, no questions asked. It was well worth the extra money to protect the investment.

Peace of mind for my purchase. Having the reassurance that your purchase has protection

The squad unhooked water and removed the old refrigerator- they had to take off the doors in order to get it out of the kitchen. They put it in the driveway for later pIckup by PNM for recycling. Then they installed the new refrigerator and hooked it up to the water supply. They made sure it was level and placed properly in the space. The squad was very helpful and professional. Excellent work!!

Best Buy warranty used to be better but with what they still offer can’t go wrong with a warranty.

Great service there when you need them. In every store.

In the past when I purchased my Samsung tv, my old one I just replaced, I purchased the extended warranty for that one. When it developed lines on the picture, within a day someone came out. checked the tv and was not fixable, I was given a number to call and a replacement arrived a few days later. Given the price for the extended warranty and the final outcome, it was well worth it. I purchased the extended warranty again for this tv, for "just in case". It is a decision I feel that is best for me.

Every time you purchase some high-value equipment that is sensitive to changes in the electrical system, consider the extended warranty for as long as possible and, together with the manufacturer's, it will give you a lot of peace of mind when solving any problem with your equipment. Geek Squad are very responsible and above all very efficient with their services.

I have not had to use this time I bought the protection. It does however give me piece of mind. Another time I bought this protection and did have to use it and it was easy to have them take care of everything.

HiSense at its price point is best Television. It serves my purpose very well without spending much. The amount I saved compared to buying expensive TVs, now I can spend on better services like high resolution streaming etc.

hopefully i never have to use the warranty. Bought it for LG OLED CX 55" TV. My first OLED, B6P 55" had burn in right before 3 years. Amazon's crappy warranty would not do anything about it. LG ended up replacing the panel for free under the 3 year manufacture warranty. the CX model is 4 years newer and has better burn in retention prevention. If it burns in before 5 years, the warranty should cover fixing or replacement of the tv.

Had my lgc1 get burn in and got refunded the full amount very quickly. Upgraded to the lgc4 very happy with this choice

When I got this TV it was because I notice small picture glitches with my old TV. When I called to see if I could get it repaired they said my TV might be too old. I was asked if it was under warranty. I said I believe so, but I'm not sure how long it was for. Turns out we bought the 5 year and I was in the last 5 DAYS if the warranty. I brought it in and as suspected it was too old to fix so they gave me the option to exchange for that same one of they had it (or could order it) OR to take the value of the TV b as store credit. Not the current value, but the value of when I bought almost five years ago. That credit bought me a Samsung 55". From a 40".