Customer Ratings & Reviews

The process takes a lil time but in the end, worth it. Just know, any tv over 50 inches requires a mandatory house visit first before they will replace it. If it's still under the factory warranty.

Excellent A+ and very responsible and respectful!!!

I have always had great service from the Geek Squad, no matter which Best Buy Store I go into. The personnel working the Geek squad have consistently proved to me that they are experts on correcting problems with my computer. I have appreciated the low cost of my annual agreement which allows me unlimited visits to the Geek Squad to ask questions or to obtain service for my products.

Matthieu Specq is the best. Very helpful & patient.

I needed them to connect our new tv to our sound system. They were quite knowledgeable, very effective and great to work with.

I like having the peace of mind knowing my problems with my electronics were covered. Geek squad was professional, not like a little overnight shop set up.

This is a great plan and is definitely worth the money. My last TV died after two and a half years and it was replaced for only $10 more because it could not be repaired. GET THIS PLAN WHEN YOU GET ANOTHER TV, YOU WILL NOT BE DISAPPOINTED!!!

Bought this for my printer. When my printer quit working, Geek squad assessed it and gave me a brand new one. I was back in business the same day!

I love the laptop, like to keep them as long as possible, and this seemed prudent. I mean, I really like the laptop (Samsung Book2 360 13" screen).

Service as described. Allow for returns and fixes to damage

i really love protecting my equipment and this was exactly what i needed.

So that we always feel comfortable with a purchase from Best Buy, we always use the Geek Squad

What can I say about these guys. Over the years they have helped me in all kinds of situations with my laptop. They provide excellent customer service and they are professional.

I have been a believer in having this extra protection. I have had to use the warranty to replace a tv in the past. There was no hesitation on the part of Best Buy to honor the warranty even close to the end date. You should definitely purchase this protection. I intend to go with the five-year warranty in the future.

If you buy anything from bestbuy, make sure you Geeek squad ! They are amazing people, and they will fix anything you have. I have not had any problem with my Geek Squad.

I have not used this for my purchase recently, thoigh i will say my previous experiences with Geek Squad was useful to me.

The geek squad was on the phone trouble shooting what was wrong with our first TV. With his help he discovered that the first set had a problem with the picture elements.

I bought this to protect my OLED TV. Best Buy has the only warranty that protects against burn-in, which is the greatest problem with OLED TVs. This will give me piece of mind. Although, I would like to give this five stars just for the potential coverage, I will not know how good the coverage is until I need it. The coverage was expensive, so I can only give it four stars for now.

This warranty set my mind at ease when I made my purchase, because I was able to enjoy my purchase without any worries if something were to go wrong.

We were reluctant to purchase the Geek squad service but so glad we did. We have need help several times and we also purchased a new TV and it is covered with 2 day shipping. Love it!