Customer Ratings & Reviews

So far have been happy with Geek Squad. They seem to be very helpful for someone like me who is not up on electronics. I depend on them to fix and solve problems when needed.

I always buy the 5 year when purchasing my TV's. Every time my TV's die I am able to replace it which is wonderful. The only thing I don't like is the fact that the department is closed on the weekends if you want to get your transaction completed. I had to call that Monday to let Geek Squad know what was going on and you have to wait for a Best Buy card via UPS next day air by 5pm. That was the only draw back for me.

They seem to do a good job of taking care of you and honoring their word

I haven’t had to use it yet, but it seems clear and straightforward.

No haggle, straight cut and dry coverage. Past warranty transaction i brought my Bluetooth buds into best buy and explained the issue and they smoothly inspected and exchanged. Thanks Geek squad!!

When it comes to buying expensive electronics, I have learned to add the option of additional warranty protection. It's cheap when added at the time of purchase, and it gives me peace of mind to know I'll get prompt and professional service conducted in my home. The Geek Squad Protection option is a great value.

Best coverage ever, hassle-free. If they can't fix it they will replace it.

Geek Squad 5 yr protection on my new TCL Smart TV that I purchased was a great price!! It gives me added security and peace of mind.

We always get our products protected and it has proven to be a god send. Have had to replace 2 TV's prior to expiry and what a deal! We are reimbursed if they cannot repair and you get a new one. You don't always need to use which is the preferred method - but if something happens you're protected!

Love having the Geek Squad protection for all products it’s well worth the cost. They are very easy to deal with and always very helpful until problem is resolved

Excellent peace of mind for all the devices and electronics that you buy.

I always pay for this extended warranty with everything i buy at Best Buy and it is worth every penny. to do so. It gives me a sense a relief to have it.

I like Insignia TVs, they're a very good value, but I have had things go wrong after the one year warranty (and have seen others have problems with other value brands). The low price of the extended warranty looks like good insurance. Best Buy was good about handling a problem I had with an Insignia TV while still under warranty, so I have some faith that they will do right by me if I need to use this extended coverage.

If you want to be covered and fell comfortable with your devices protected go ahead.

Always get get squad protection when it's available. Seems like products have a certain lifespan nowadays. Always comes in handy plus you get the new models of items if they have been discontinued. They also give you the money you payed for the item just in case you want to get an entirely different product.

I haven't had to use them since I haven't had issues with my products but I can at least sleep easy knowing that it won't cost near as much to repair the item if something does go wrong.

Excellent brightness excellent sound… I love it and I recommend u

Purchased this for my new SONY OLED TV. Have had this service before, and it becomes very handy when your new electronic device you just spent over 1K on brakes right on the 1 year mark. If financially suitable, would definitely recommend.

Purchased this for my new SONY OLED TV. Have had this service before, and it becomes very handy when your new electronic device you just spent over 1K on brakes right on the 1 year mark. If financially suitable, would definitely recommend.

Purchased this for my new SONY OLED TV. Have had this service before, and it becomes very handy when your new electronic device you just spent over 1K on brakes right on the 1 year mark. If financially suitable, would definitely recommend.