Customer Ratings & Reviews

Great when u need it but kind of expensive depending on the product price

We always get the geek squad service When we buy tech/tv equipment from best buy. Service is 24/7. Usually service completed in one session. Agents usually very helpful and patient.

The agent’s delivery was efficient and on time. !!!

The squad associates are very skilled & they explain very well.

Have thankfully, not had to use this protection plan, but with the size of the purchase and TV, the knowledge that Best Buy will fully replace the TV with an existing or newer model TV, within the coverage period, made this a worthwhile additional purchase.

Must purchase. My new system works easy and sounds great. I could not have doen this without geek squad.

Best protection and customer service you can get! They will answer your questions and assist until your issues are resolved! We highly recommend! Please keep up the great work!

These guys really know what they’re doing. Kind enough to explain how to work the new items I bought. When I bought it I was told the would program my garage door opener to my phone and program my new phone to my car phone.... but they don’t.

Best Buy’s geek squad solves all kinds of problems. Plus they are excellent at setting up electronics

I bought the Geek Squad plan to protect two of my Samsung TV purchases. The plan was better priced than the competition and it also offers two more years of protection for a total of five years. Recommend anyone purchase these plans on TV's.

Geek Squad always comes through with excellent service in a timely and professional manner have always been happy with their service and is one of the reasons why we at Best Buy

Haven't had to use this service yet, but it makes me feel as ease that if anything happens to my product that it will be covered!

Great protective plan. I have 3 tvs and 3 have been replaced or fixed in the last 5 years.

A must have for all high price items. I had a few issues with a product and the return or exchange was simple and fast with the geek squad insurance. Just excellent!

If you purchase a tv please by the five year protection to cover it. For five years your tv will be covered if it stop working for some reason. It keep you from having to buy a new one.

I'm the IT Engineer for my company and I purchase this protection plan due to a TV that monitors our security cameras went out. Hopefully if the TV malfunctions , Best Buy will do whatever it takes to cover the TV.

Used my extended geek squad warranty Since chipboard was not replaceable!

I have taken my 2 different laptops to get serviced and they always stood by their work if they couldn’t get it right the 1st time and had to bring it back they would fix it

I installed all my components a with no issues. Like the fact that I got the 5 year warranty on it.

Always easy to get ahold of! Great to talk to, and easy walk throughs. No frustrations or worries.