Customer Ratings & Reviews

must have this a five year extended warranty gives you peace for 5 years.

I love Geek Squad Service! So convenient and so hassle free. Just a phone call and my TV was repaired when needed or replaced when repairs didn't make sense. What not to love? Thank you, guys, for making our life easier.

We were so pleased that we purchased the protection plan. During a terrible storm, lightning took our TV out. The Geek Squad came to our home, evaluated the damage, ordered the parts that were needed and fixed our TV. It's working great!

Very good smart TV. I’m happy. I had LG tv before but not smart and this one is a lot better.

It took a few minutes, and a couple transfers, and this was my first call to the Geek squad, but with their patience, my problem was resolved on the first call. Definitely worth the price of the fee for the maintenance. Thanks, Best Buy.

We purchase Geek Squad for all our electronics, both big and small. This coverage has come in handy more than once and the associates are always very helpful and understanding. Also, if they cannot fix it, your item is replaced! You can't beat that!

Haven’t needed to use this yet but because of the deal I got on the tv I figured I’d add this plan. Had a friend need pixel replacement twice and though the tv is great can’t be too safe so went with the 5 year protection to be safe .

I purchased a 5 year warranty protection plan. Hopefully I will never have to use it but if I do I am glad I have it. I purchased the same plan on an older tv I bought from best buy years ago and it was totally worth it. If you are buying an expensive tv I would highly recommend it just to give yourself the peace of mind.

great team. great support. attentive and responsive

Reminded us to utilize their service. Gave us notifications to maximize their services.

Great protection great customer service very quick with walk-ins before covid may be appointment since covid. Overall quick with services when needed for my products and high knowledge of the plans and the restrictions each plan has.

Cheap peace of mind when buying electronics. Things happen and nothing is getting any cheaper to replace, so it makes sence to me to get the warranty on some items.

A must have, especially if you're purchasing a new TV. Its saved me on multiple occasions when my tv has started having issues after 2-3 years

I usually go both ways on insurance type plans, but Best Buy Geek Squad is worth every penny. My tv needed replacement within the time and they literally put the purchase price on a gift card for me to buy the new tv I wanted. A+ for customer service.

I love how I will be able to get help for the next 5 years. So Thanks!!!

Totally worth it!!! My tv died less than 3 years after I bought it, they are now replacing that tv. I am so glad I decided to purchase that plan.

Best Buy backs this warranty 100%! There are no further charges if something goes wrong with the item...as I am a Total Teck and an Elete Plus member. Have already had 3 items replaced in years 3&4!

Excelent service. Employees trained for the deferents TVs.

I purchased something and needed to return it, turned out I exchanged it for something else and the Geek Squad helped me figure out how to use it. They are always so helpful and knowledgeable!

Absolutely amazing customer service, very helpful and friendly.. they fixed all issues ive ever had with ease.