Customer Ratings & Reviews

Worth every penny for peace of mind at a good price

While we haven't taken advantage of this yet, we decided to get it for our new Roku 43" 4K television because it was affordable and two years, which is a good amount of time, and often within the timeframe that if something is going to go on the fritz, it will. Well worth taking the worry out of the purchase!

I'm now retired from Best Buy after working in the Magnolia Department for 13 years, & I'm a "True Believer" in the Geek Squad In-Home Protection for 5 years, on my mom's TV. Her TV is on at least 12 hours a day, & has Roku built in application, & it's 4K ready, so her TV features will be utilized a lot. She's also, bed ridden & her new TCL is her entertainment. If this set should break down (Doesn't cover physical damage), then all I have to do is call 1-8000-GEEK-SQUAD, & they'll come out to service it or replace it !

Geek squad protection is absolutely worth the price.

By far the best protection plan for any TV . I wouldn’t buy a TV without this protection plan ! Tv bought in 2017 just had the screen go out on me , so Geek squad came and looked at it (now being 2022 and the TV is almost 5 years old ) and determined it couldn’t be fixed so I received the full amount of what I had paid for the TV , to purchase a new one. Once again , totally worth every penny and best protection plan that was easy to use and fast to fix the issue.

Sounds like I'm an add but after I started getting these warranties I realized how amazing they really were. If something doesn't charge right they fix it/trade it in for a newer item, if you drop it they fix it/get you a new and or better one, even if you plug it into the wrong power brick and fry the device like I did to my old 3ds they'll let you trade it in for the new 3ds. No matter if it's a 50$ alexa that gets knocked off the table by your cat or a 1500$ tv that jumps off the wall they'll help and get you back up and running.

My original purchase was on a ROKU tv, which i opted out of protection About 6 weeks later my BRAND NEW tv screen went all scrambled. i panicked being out of the 30 day return window. However when i called the store the gentleman gave me no hassle and allowed me to return TV. While there he talked me and my boyfriend in to buying a better bigger tv. he informed us of all the benifits that come along with the protection plan so we purchased that as well. so far have not had to use on the new TV but nice having peice of mind if anything goes wrong

My TCL, in its 4rth year of service, failed to come on one day. I took it to Best Buy with the warranty paperwork. Less than a week later, I received an email that they were declining to make the repair and that I could come in and present the email and get a replacement TV. That is what we did and the process was seamless and also painless. I am pleased that we had that warranty.

I have always had excellent service with anything ive ever needed from geek squad.

Its great to know that I am covered even further than the manufactured warranty.

Peace of Mind costs. My current TV had a power surge that fried the TV. My warranty had expired ( 6 year old TV). Having the warranty gives me peace of mind that within the next 3 years I have coverage for any replacement issues.

Great service they help you and explain very well what your device has

1000 % necessary on any and all devices through Best Buy always and I mean always under no circumstances could you ever go without purchasing one of these perfect warranties with zero deductible and from how it was explained to me hopefully Best Buy ensures everything from car home medical and life insurance soon your other Best Buy is to buy a bunch of Best Buy stock immediately no matter what the market looks like right now such as I've done last year it's just as good as Tesla and we'll get even better in the years to come

It’s such a great place to go to like I love of and they love pc

Everyone I spoke to was fantastic very polite very knowledgeable just the whole customer service they work great

Great piece of mind for a new TV purchase! We bought this policy to insure that our new TV is covered for 5 years, in case we have any problem wuth it.

I wish I can give 0 stars. The worst experience I’ve EVER experienced with Best Buy and I always have them install stuff. The one guy was EXTREMELY RUDE!!! He didn’t do anything I put in my order and kept saying it wasn’t there. Then they didn’t even finish setting up my tv. If this the type of people they have working with them now I won’t be coming back! From the start to the end the man was Rude, rude, rude!!!! I asked for the cord to be hidden in the order, he said it wasn’t in there (in a snarky tone). I asked for the old tv to be relocated in the order. He said oh no I’ll have to charge you (again in a rude tone). He left without setting the tv up, but honestly I didn’t want his negative rude self in my house any longer anyways. Never again!!!

Great tv appreciate Best Buy for amazing deal and service with awesome support

Come on, when you buy a TV, you gotta get geek. Squad protection

Associates connected every attachment necessary for full TV viewing.