Customer Ratings & Reviews

The service Geek squad has provided has been great, they have been helpful for us every time we need their expertise. As a Geek squad member, we also save money.

It is a must unless you are a computer guru yourself. I have used them multiple times fir some minor glitches with new computer. They are available if you call at less busy times of the day and know what they are doing to get your computer running as it should again.

Tv colors are great,like the fact that when ibluetooth headphones they connect immediately

I have purchased this for the past 3 tv's I bought and have had to use them. These skinny flat screen tv's aren't made to be fixed.

Small tv already had a mount took about 15 minutes to replace old model with new. I highly recommend the geek squad protection its a no nonsense policy they will either repair or replace no ifs & buts.

It gives me much peace of mind that the TV I bought for my father has a fix or replace coverage for the next 5 years. The cost works out to a couple of drinks from Starbucks per year. VERY affordable coverage that can be redeemed at many stores. I live in a different county than my parents. TV problems, there's a store 5 minutes away from them!

This is a great deal and worry free, which makes buying a new tv stress free because I know if something goes wrong I will be protected.

After moving I needed tv mounted instead of sitting on a cabinet. The service was told to me to be covered under my geek squad warranty but then a tech showed up to “repair” my tv. He then got the mounting service rescheduled a few days later. Although there was some difficulty caused by miscommunication w/Best Buy Customer Service, tv was mounted.

Anything to do with geek squad is awesome we have had to use service just a few times but when we have they have gone above and beyond! Highly recommend!

Great value for a $200 TV. A lot of these budget TVs are pretty nice, but dont tend to last more than a few years

They really help to save my laptop the glass was broke . They repaired in a timely manner

Had a quick question about setup and they got me the help i needed!

When I brought the tv back they gave me my money back for the warranty but wanted me to apply for a Best Buy card I said no that’s why u buy warranty for things I was not pleased everything I brought from them

A great value! I've already used the service and it paid for itself!

The extended warranty is a bit pricey but still consider it worth the price should it be needed in the future,

Great to have the extra protection. Had to use it for my last TV-not a Sony. Got full refund and bought the Sony TV

Great job and thank you for your time. I thought you had forgotten me, since this all happened around the holidays. But your emails lift my spirits. Thank you once again.

haven't had to use it but have close friends that have thats why i purchased based on there experiences

Great extended warranty on your brand new flat screen TV so if anything happens to it, Best Buy will fix it or replace it would recommend anyone

My tv stopped working and got a new one with no issues.