Customer Ratings & Reviews

I'm super glad I had this plan. It saved me from paying full price on a new TV. Bad thing is, everything is done over the phone, and NO 2 people tell you the same thing. NO 2 people have any idea what the last person did, or is doing. If you use this: REFUSE a 3rd party to take care of you. Only use a Best Buy paid Geek Squad employee to do any of the work, AND evaluation. I ended up having to go tho the store in person throwing a temper tantrum to get this resolved correctly. Thank God for the store manager, he was a tremendous help. He got done in 2 days what the phone numbers I call couldn't get done in 2 weeks.

Best Buy has the best warranty hands down! I have purchased Geek Squad warranties for over 5 years and I feel so good about having that sense of security.

My old tv died abruptly and they tried to repair it because it was covered. It couldn’t be fixed so they returned all of my original purchase price! I bought another TV with it. I’ll always get this protection on TV’s. They don’t make them like they used to.

I purchased a TV with 5 years protection plan. After experiencing a problem, I contacted Best Buy, expecting support through the 5-year protection plan I purchased. To my surprise, they told me their protection doesn’t start until after the 1-year Samsung warranty ends, and refused to take responsibility. I then had to go through Samsung, who eventually admitted they couldn't fix the issue and ended up refunding me for the TV and taking it back. When I returned to Best Buy to get a refund for the protection plan (since the product was no longer with me), they said it was already "in use" and deducted money for the days that had passed, even though they never actually provided any service or support. they refused to give me support and pushed me to contact Samsung. Don’t trust Best Buy. They sell expensive products, and even if you purchase their protection plan, they’ll find a way to dodge responsibility. You're better off buying elsewhere.

Good coverage even for lightning strikes. Glad to have the peace of mind protection on our large purchase.

I always make sure to get the Geek Squad protection added to all my major purchases. You never know what may happen, so it's best to stay covered. I have never had a bad experience with Geek Squad.

Must have on your tech! Lots of money spent for it to not be protected.

5 yr. warranty for $40. you can't beat that. thanks

Geek Squad never fails. They always have a solution for any products. My experience with themalways makes me a returning customer.

I can never have enough of geek service they are just the best

The squad always comes through whenever you need them.

I love Best Buy Geek Squad Protection and Service. They are always professional and provide exceptional customer service and support.

I love Best Buy Geek Squad Protection and Service. They are always professional and provide exceptional customer service and support.

I have purchased quite a few products from Best Buy and I always choose to add Geek Squad for anything with moving parts. I have had to use the service a couple of times and am very happy with the outcome.

good insurance for the price,cant replace tv for the cost and havent had to use yet

Purchased for my daughter's tv! We haven't had any damages or need to use the protection but always nice to have especially with children!

Geek squad is great for repairing your products as well as setting up your home with ethernet and cabling locations if needed.

This service is worth every penny. I you get locked up on your computer just bring it in and they diagnose it and clean it up

Insurance never can be justified until you need it. Just to be safe and have something in case anything should go wrong or parts become hard to get after 2 years.

best TV for the price. took me white to learn voice command remote. but it works great.