Customer Ratings & Reviews

Good service but the salesman don't seem to have the same story on what it covers or how to use it. I canceled the protection after I returned the product due to it stopping working.

The gentleman at the Geek Squad counter was very helpful with giving me ideas on what could be wrong with my tablet. Although he was unable to fix the problem, he did his best at trying to help and gave me advice for when I contacted Samsung.

Service has always been good. I've been a BestBuy customer for a while. Never had problems returning things. Always good quality & quick service. Keep uo the good work.

Excellet warranty service. Techs from geek squad know their stuff.

Practically a must do today with products not as reliable as years back. Saves additional headaches & $$$$.

Great visual quality plex has some issues unfortunately and the lack of game streaming apps is felt.

Everything seems excellent to me, it was free for the purchase of the TV

I think the 5 year plan is good for TVs. This insures that you have a TV for at least that long. Unlike CRTs, flat screens don't seem to last forever. If you're willing to replace on your own or trust the manufacture to last then you can skip the plan.

I like everything on my new samsung tv, including its sound system and the incredible picture on it.

The Geek Squad Geek Squad Protection Plan is always part of my TV purchase. The plan is affordable, and they are good about making good if you ever actually need to use it. I got this for my new large TV, and I got the 5-year plan..

Getting this is a life saver, they always standby there commitment to give great value and products

In my experience with Best Buy is there ins policy is the best they don’t hesitate to replace or repair

It is a piece of mind. Great way to protect your purchase. when something goes wrong with our equipment Geek Squad is there to fix it or replace it.

I highly recommend purchasing the in-store warranty because 1: it's longer by 1 year than the manufacturer's warranty and 2: it saves you the hassle of sending it out to the manufacturer. Just take it into the store and they'll replace it.

Acquiring this warranty provides some comfort and added protection for this quality product. Geek squad technicians provide the necessary feedback to remediate concerns quickly.

Acquiring this warranty provides some comfort and added protection for this quality product. Geek squad technicians provide the necessary feedback to remediate concerns quickly.

love geek squad and protection plans always need it

I got a 75in and in just over a year it showed damage. I made a claim and got my problem fixed the same day

Great service Fast and very friendly people I would recommend it

Have had bad luck with TVs in the past so I felt I needed this coverage. Too soon to know if it will be worth having.