Customer Ratings & Reviews

I really like this service because Best Buy always takes care of their Customers and very friendly Geek Squad staff willing to help people with their products. Good choice for warranty and protections as well.

Luck my for me I have not needed to use the Geek Squad but great comfort know it's there if needed.

The limited warranty that come with the televisions with today’s Technology are extremely limited. With the geek squad warranty you have more than one year an expert service at your disposal and it’s far from limited.

Geek squad protection plan need I say anymore!!!!!

I’ve only have to use the protection plan once but it was awesome; this is why I get to we can be on the safe side. Fast, friendly customer service! I really appreciate it.

Got the contract for my father-in-law, but never had to use it because the TV is still working well

The only protection Plan that I ever buys from Best Buy geek squad. Never had any issues with them refusing to service or replace a product. Highly recommend it

There's a number of things that can go wrong with new technology. So, I felt it important to buy the GeekSquad guarantee of keeping my tv protected from unforseen problems. Although, I am very confident with the Samsung brand!

All warranties are the same. They say they’re a five year but they’re actually only a four year the first year you have to go through the manufacturer.

Geek squad has always provided quality care for each of my items

Unfortunately I’ve found that not buying protection plans seems to be more expensive than buying them. Nothing seems to last as long as we expect anymore.

Since the sound went out the geek squad was very helpful in getting the sound back.

Great team and offered amazing service. The hospitality of team is laudible

Outstanding service by Geek Squad. They delivered my TV on time and set it up for me. They also took the time to explain all the features and how each one worked. Thank you.

I will never purchase a large ticket item without the geek squad protection. Anything happens and they come out and fix it right away. No hassle. Highly recommend.

I've bought other warranties that make it so complicated that you give up trying to file it. Geek squad makes exchanging a damaged product so easy to exchange or replace. I prefer to pay a little more to get the geek squad warranty

Good to have peace knowing my purchases are covered through this service

This is a great tv just the right size! It fit well in our living room with out being to big.

for tv it was kind of brutal . The tv was broke the guy had to come out and change the main board in the tv before giving us a new tv. So this took almost 2 months. We did not have a tv for almost 2 months Every time they came they had to replace the same thing ... The tv was 500 dollars instead of replacing it they spent 3000 on 3 boards that did not work, whatever they had to pay the guys to come out and work every time for 2 hours, This was honestly ridiculous. Nothing made sense. luckily we finally got the replacement after the 3rd time and thats the only reason we get 1 more star.

Have had no need for it yet. Best buy has always had great customer service.