Customer Ratings & Reviews

Ive always had good experiences using the geek squad.

Although, not necessary for all my purchases, we typically purchase replacement plans on our big purchases. Best Buy has always made it easy to exchange a defective product, and that to me was worth it.

Its a nice tv. Using it for almost 7 months n no problem

Great team support for a nice price. Just a phone call away.

Haven't use them for my tv butbhave for my laptop over the years.

extremely happy to have the 5 year protection for my 70 inch tv. It provides me peace of mind and it was only 100 bucks.

They came out and set up my computer within 45 minutes. They transferred everything from my old computer to my new one.

I purchased this for my computers and it has come in handy when I had issues with being hacked. The tech team helped me out and the service was good

I always get the Geek Swuad service. They exceed our expectations

A must have for protection. With the way electronics are these days, you have to protect yourself.

Dont buy from best buy!!!! They used to be good my TV messed up and we called them cause they can be fickle on what they do and say. Ive returned tvs for store credit before to get another brand cause the one i had has issues. This time I asked about it and they said i would have to have it brought in then sent off for repair. Or someone come to my house ive had people steal from me before i do not let people in my house. I told them that I wanted to do a warranty and then was going to buy a more expensive tv. They told me that i could not do that then transfered me to a supervisor who said yes it would be ok let me get you to another department. That next department pretty much told us to send it in or nothing at all. So like normal fashion with best buy its up to if they feel like letting you do it or not. I just had swapped out a bad router for a better one and guy at register said yes you can do this. But about a month or 2 later they wont let me exchange my tv? It has panel issues I spend most of my time at home due to not being able to work cause of a back injury so if i have to send my tv back for repair i will have no way of watching tv. But its cool i wont be buying from best buy anymore and i have slowed down over the years buying from them i was an elite member spending over 7k a year with them but as i said no more.

Haven’t had a chance to use them yet!!!!!!!!!!!!!!!

Great price for the extra protection. Hopefully i would need to use it.

Never have any trouble with the insurance plans.....

love geek squad for other items that I have purchased they are very helpful

The agents were very helpful in setting up and connecting my huge and big TV.

Love Geek Squad protection plans worth every cent.

I bought this for peace of mind on my new tv just in case get damage

Always worth it to protect yourself! Easy to use and good service!

Great sound bar the bass from the jets in top gun sound so real!