Customer Ratings & Reviews

Incase my TV drops and breaks from mother nature or screaming at my cat. I'll pay for the extra because who knows what the future will hold

We are pleased with Best Buy and Geek Squad support. This was an automatic renewal, which we hope to use as little as possible :-)

Only way to qualify it is to say that it is the best service ever.

Always purchase the ext warranty. Their service is fantastic. you can always count on them .

I love the fact they are always on time and nice they on it when it comes to fixing things

Geek squad rocks. I have warranty on all my products because their service is the best

Great TV for the price you cannot beat it anywhere

I purchased the protection for a TV I bought. I went in the store yesterday spoke with a manager. I made her aware of the situation. She told me the geek squad protection covers for power surges. I told her a power surge caused the TV and the room to catch on fire. I made her aware the TV was not repairable. She told me to bring the TV in it was covered. I brought the TV in today, spoke with a different manager that made me aware it wasn't covered. He stated the protection does cover for a power surge , but because of the shape the TV is in the can't return it. I am totally disappointed. I drove 30 minutes there wasting my time.

Never have a problem profesional customer service always in time

I got this in case I need it. The reason for my purchasing this was that the reputation of Bes Buy for repairing items is unmatched

Bought this for the TV I purchased for my college girls. Gives me peace of mind knowing that they can get help with any problem without my having to drive 100 miles to assist them. 5 years of peace...yea!

The tv has been great love it even though I need a. New one now

I've renewed my membership for years now. The squad resolves issues immediately and keeps my devices performing at their best.

Hopefully, we will NOT have to use, but if we do over the next4 year college experience; we have it covered! Reasonable price.

the only thing i didn't care for is that it took a few days before a tech could help me but when he did, he was very good, informative & polite. i'm glad i signed up with the geek squad!

We had to use the geek squad protection plan, but we are so glad we bought. They came right out and took care of all that we needed when our TV went out!

I love that the Geek squad is always there. They didn't install it my grandson an son in-law did. I wasn't aware they were to come here

I like that I have this option up to 2 years after my purchase of my tv invade anything happens

I purchased a TV with 5 years protection plan. After experiencing a problem, I contacted Best Buy, expecting support through the 5-year protection plan I purchased. To my surprise, they told me their protection doesn’t start until after the 1-year Samsung warranty ends, and refused to take responsibility. I then had to go through Samsung, who eventually admitted they couldn't fix the issue and ended up refunding me for the TV and taking it back. When I returned to Best Buy to get a refund for the protection plan (since the product was no longer with me), they said it was already "in use" and deducted money for the days that had passed, even though they never actually provided any service or support. they refused to give me support and pushed me to contact Samsung. Don’t trust Best Buy. They sell expensive products, and even if you purchase their protection plan, they’ll find a way to dodge responsibility. You're better off buying elsewhere.

Can never go wrong by making my purchases at bestbuy. High quality electronics