Customer Ratings & Reviews

Geek Squad is super helpful! Thanks Geek Squad!!!!

a must have for your purchase to keep it working great

Had an issue with TV, called in Geek squad came out to my home. Issue resolved.

nice to know that I have protection , I feel more secure

Tv died as soon as contract ended so upsetting right before Xmas

I always get the protection because you never know what might happen. The Geek Squad is great!

This insures I can have a working tv for five years.

i normally sont buy an extended warrenty, but this was too good of a value to pass up.

I have not used the 5 year plan to date since most of the items I have purchased recently. Therefore, I do not have an opinion on the plan.

Glad that I have the extra warranty for my equipment.

Do a good job and I'd rather have the service and not need it then need it and not have it.

cheap price.. the coverage is good... why not......

This is a good protection plan for a minimal cost. The factory warranty covers very little.

I usually buy extended warranties through best buy they come in handy on product warranties

geek squad is the best technology service for all devices

Didn’t need to use any service at the time........

It's always best to have protection iiib electronics these days

Always good to get a protection plan on your items if they fail geek squad has you covered

I plan to use this if & when needed. I'm happy I have it in place for when that time comes

I purchased the 5 year extended warranty on my Bravia TV. A few months after purchase the TV was damaged during a lightning storm and stopped working. Best Buy would not replace and told me to contact the manufacturer. I did so and the manufacturer immediately replaced the TV; however they replaced it with a different comparable TV. The problem is that the 5yr warranty is on the original TV. I have made repeated attempts to have the warranty updated to reflect the information for the replacement TV all to no avail. No one at Best Buy can or will help me. I have made so many calls and spent countless hours on the phone and even went to the store. Most of the customer representatives speak English as a second language and could not even understand the problem. No one would connect me to a supervisory and usually they would just transfer to another department and I had to start all over again explaining and getting no where. I have finally given up and can only hope that nothing goes wrong with the TV. I’m so frustrated and angry with this company. It’s not the first time I’ve had problems with them but it is the last time I make any major purchase with them and I will never buy one of their warranties again. Very disappointed but not surprised. I would give them negative stars if I could.