Customer Ratings & Reviews

It’s frustrating that you buy this expensive plan then use it and it’s a one time only deal. So when they swap out a replacement you have to buy another plan.

So I wanted to protect my 55" Samsung TV. I was told it covers EVERYTHING. It doesn't. LCD screen cracked internally. Geek Squad shows up and say it's not covered. WTH?!?! That's not what I was told, not what I paid for. Now even cancelling the plan is a pain. Just give me my money back. From now on, I'll buy online and NOT Best buy

I Bought the protection plan on my new 52 in curved LED TV. Salesman said it covers everything. Well my TV is only 4 months old...still owe $1000 and the screen has micro crack(can't see the crack)and the LED screen internally has lines up and down the screen and it has a 4x5 in black/grey spot. They won't cover it because the cause is external. My grandson swung his feather light jacket over his shoulder and the zipper must if hit the screen. When I called the Geek Squad to set up an appointment for them to check it out she told me it would cost me $99 to come if it wasn't an internal issue. I told her that I was told by the sales man the protection plan covered everything and she agreed that they say that but it isn't true. Whats up with that??

Geek Squad does not honor its protection plans. The TV stop working less than 1 year from the day it was delivered. I was told we had to call the manufacture. because it was derived less than a year.

Bought geek squad protection, hope I never have to use it

I did not return the tv or the protection plan. I spent over an hour on hold and talking to two different Geek Squad reps trying to correct this. I have no idea who submitted the transaction, but no one at Best Buy is interested. The last Geek squad rep lied to me saying he had re-established the protection plan. Even gave me a phony reference number and told me I would receive an email in 4 days. The email never came and the protection plan is still invalid. The individual I spoke with at the Pueblo Co store said the Geek Squad rep gave me incorrect info just to get me off the phone.

They are understaffed, which means support isn't awesome. The field guys are good, but try calling, it's always a treat.

It is always smart to have the protection plan however this one maxes out at 160 dollars or so. If it brakes you send the TV in to have it worked on and they send it back or issue you store credit.

Not really impressed with geek squad. Best Buy always give you this promise (been told many times) that if it breaks, under warranty, they will replace it. Never that easy. Has never happened yet in all the warranties I've had from Geek Squad. They repaired by Chromebook only to have it have the same issues a month later. I figured it wasn't worth bringing in again.

If I could have picked zero I would have this, protection plan is a scam. Out tv won’t work correctly and will not connect , I called to get service and was told we don’t have coverage to call the manufacturer , so disappointed in this service

Although it was great to not have ro pay for the fixing of my TV, and the service men were quick, the shipment of the replacement parts took over a week, and then we had to wait for an appt once it was shipped.

The picture is great. The only problem is the remote. If your not three feet away or closer then it is a struggle for the TV to read your commands. You have to be fairly close for it to change the channel. Otherwise it's great.

It is a good deal but we always purchase the 3 or2 year & always renew because it is so valuable to us

I only bought this to protect my investment. I have never had to use My geek squad protection so I cant share my full experience.

Very professional, friendly, good workers, overall good humans

Never buy anything with Geek Squad protection. It is a huge rip off. I called them and they said I can’t return the garbage tv, even though it’s still under warranty. I have to go through Sony. The agent was rude and insisted on repeating himself over and over and refused to transfer me to a supervisor so I could complain. I have a terrible impression of Best Buy now.

Had some issues with my computer but the process was long

Haven't had to use it yet but we'll see what happens. Always buy insurance though. It's best thing to do in life.

first off they didnt come to the house. they wanted me to take it to the store. we have a car and i paid for them to come and fix it. not me take it there. there was an issue with hdmi's switching on their own. the power would radomly switch off. the screen would go blank. we switched hdmi cables and stuff. i called multiple times about the issue. there thing was for me to take it in. i paid this extra money to not have to. how is it my fault that you didnt have employees. i understand this may be harsh but we just moved into a new home and had to be iunconvienced by this. anyways. the tv is basically crap and i didnt take it in. but i think i should get a refund because they didn't and wouldn't come as i paid for then to do.

Horrible service. Rude agents. Worthless coverage. They will not honor the warranty on your TV and you’ll end up getting bad attitude instead of the service you bought. Never buying the Best Buy warranty again.