Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30850 reviews
(30,850 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 3 out of 5 stars
Haven't used this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't used the protection plan yet. My fingers are crossed hoping I don't need to use it.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Not sure about this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had to use it and I hope i don't, got it just in case
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Nope.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wnd samsung weve purchased and rhey both have the same problem of not being able to connect after a while. Just get an LG.. this after the samsung guy tried several times to fix it.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
So far haven't had to use it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the protection plan as preventive insurance but haven't had to use it in 2 months.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Wait and see
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I need to use this warranty then I can see the benefits
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Didn't use it yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't use it yet, but I'm waiting for the day to use it.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Goodsofar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't give 5 stars because we haven't had to use it. Glad we bought & at a fair price
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Think twice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is totally not worth it. I purchased this and had a power surge that ruined my TV and I could not get Best Buy to do anything because I wasn’t outside of the first year.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they tell you that you are buying two years of coverage but in reality you are buying only one year. the first year they send you to the manufacturing company for manufacturing warranty. And after my TV broke before the first year of purchase, this protection plan did not do anything to help me. And I am been trying to get a refund for the protection plan after my TV broke before the first year, and nobody from best buy is telling me what to do to get my money back. Literally I wasted more than $600 that I am putting in the trash. I won't buy another protection plan. It is a waste of money because they leave you alone when your product brakes. You think you would get it fix or a replacement but it is not true. Very sad that they plan with their costumers.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you very much for sharing your thoughts with us. It's always frustrating when accidents happen and tech is damaged as a result. While Geek Squad Protection for televisions would cover things such as malfunctioning internal components and dead pixels from the result of normal use, it wouldn’t cover accidental damage from handling. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. Regarding your concerns about a refund for the plan, we'd be happy to look into that for you and see what options are available. To get in touch, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Why buy TV insurance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a 65' TV with insurance to make sure it can be fixed and I am being told that it can not be fixed because it is accidental damage. My question is why buy the insurance and pay for it and then you can not repair it. Only things that brake because of the tv can be fixed?! That makes no sense.....
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you very much for sharing your thoughts with us. It's always frustrating when accidents happen and tech is damaged as a result. While Geek Squad Protection for televisions would cover things such as malfunctioning internal components and dead pixels from the result of normal use, it wouldn’t cover accidental damage from handling. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
Rated 1 out of 5 stars
Really?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Retuned a $400 in for a $589 TV and the protection plan doubled!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Easy to learn how to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well it's a warranty and I guess the good news is, is that I haven't needed to use it.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Haven't used to service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had to use their service for this purchase
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Probably works fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Probably works fine, I haven't needed it yet. Hopefully won't
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Not sure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not had to use it yet, so I wouldn’t know how good the protection policy is.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok if you need it. I don’t know if I would buy again
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Good piece of mind
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have not had to use it yet. A little overpriced, but it does give you some piece of mind.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.haven't had to use it but was a good value so i bought it.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Great warranty!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always recommend that everybody purchases the warranty!
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Ok I guess
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used it once and they replaced the motherboard on the TV.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friend