Customer Ratings & Reviews

Great coverage for big appliances, its a must when you want to be protected

Geek squad is a very good service for any electronic equipment. Excellent customer service

I brought a insignia TV 2 yrs ago and recently it died on me but thanks to geek squad they did what they could but it was dead. But did help with my questions and help me understand my options and where to go from there.

Weird thing to ask for a review on, but okay. We basically got this as insurance because we were getting a tv delivered and the contactless delivery nulls the usual delivery-related insurance. So covid19 safety won out and we got this to be safe. Didn't need it for the delivery (that went well), and I suppose we have it in case we need it going forward. Hopefully we don't. You know how it goes.

My review of this service is positive. They helped repair (resolve) an issue with the screen even after my moving it and having that piece of mind when purchasing a $5K TV is important. I know all of the reviews tell you that the geek squad protection is a scam and just a way for the store to line their pockets, but when you spend this much on a TV it is worth it and much easier than going though manufacturers warrenty. If I had listened to the critics then I would be without a working Tv right now

I have had to use this and I hope I won't need to, but it was a great price.

Best extended warranties in the market, response is awesome and cover all types of issues

Agents lead me to the right product for what I needed

Geek squad is always awsome to have ..very professional and knowledgeable in all areas and they can help answer and fix all you need

Protecting my investment on 4K TVs is a must, and purchasing the Geek Squad's 5-year warranty on each TV is a no-brainer. I did this in the past and it totally paid off when my much older set had issues before the protection plan was over. They replaced my entire set with a brand new one years ago. It pays off in the long run, trust me!

I'm an electronic dummy. I'm still stuck in the 70's and 80's. Like an old Hippy. This Insignia Fire TV I purchased leaves me in Awe. I am so happy with it it works great

Excellent service even when facing complicated account issues (I have two accounts and the protection and television ended up on different places.) My original television couldn't be fixed so they issued me store credit to put towards a new one. Definitely worth the money.

I always get the Best Buy warranties, they are great, never had a bad experience when i had to use my warranty. Worth getting.

A guarantee that it’s going to be perfect is well worth it all

Worth every penny. Great customer service. Terrific personnel.

5-year Standard Geek Squad Protection is a no-brainer. Covers just about every incident that could happen to the equipment.

My Geek Squad service is very awesome and the delivery is very seamless ! Have never regretted buying from Best Buy

Good to have for any device inconvenience that may and can occur.

How do use it once for a completely different product and they took care of everything without hassle!

Provides peace of mind for any sorts of incidents! The squad member helping me definitely made it clear what was covered so I could be confident in my coverage.