Customer Ratings & Reviews

I didn't have the time to get for myself hdmi cable. And this was picked by the staff for me which was kind of too expensive.

They will sell you bad tv just to make these useless appointments, worst TV , worst store don’t waste your time.

Waste of time, they dont straight exhanges anymore you have to give them the idea and wait 2 to 4 weeks for them to test before they will refund or replace item.

5 years? More like 5 seconds. As soon as you walk out the door, you’re on your own. They specifically target people like you, guy reading this review about geek squad. They’re looking for you, and hungry.

morning I have been sold this extended protection plan as an extended replacement warranty which it is not so buyer beware

I knew more than Geek Squad did and had to show them how to do the job I hired them to do. I was lied to and my time was wasted. I was basically told I’m not an important customer.

I GAVE 1 STAR BECAUSE GEEK SQUAD WAS A WASTE OF MY MONEY! I HAVE PROBLEMS WITH MY TV, AND GEEK SQUAD COULDN’T HELP ME AT ALL! WHAT’S THE USE OF HAVING IT AND CAN’T USE IT! COMPLETE WASTE OF MONEY!!!!!!!

There is no geek in my area even though the stores are 2 hrs away in 2 different directions. Very disappointing. I was told I have to bring item....even tv to the store myself.

never got a copy of my geek squad policy only receipt

Night it at the wrong time. Stores were close most of all last year

You guys installed a broken TV on my wall in July and have yet to resolve it.

I did not ask this to be canceled. Now I have a new Tv with no protection. Really upset about this!

Best Buy refuses to help me with my TV until the manufacturer goes through their process first. I already had the manufacturer’s warranty, what is the purpose of the geek squad plan?

Went out of town came back second tv bought from best and broke less than two 1 month

I decided that I didn't need the protection plan and Best Buy was only able to refund me with a gift card because I made the purchase with Apple Pay. Remember you have 30 days after purchasing your item to add protection, so take your time and think about it.

Don't cover damage unlike what they tell you in store. Bought the tv less than a year ago, added coverage because I foster dogs who can get a bit wild. Apparently one of them must have head butted the TV as the display is shot. Not covered

will never purchase another plan thru geek squad because it cheats you out of a year only found out the protection started on day i paid for it not when manufactory warranty expired paid $60 for 1 yr may never buy from best buy again

Over priced just for an increase in the manufacture warranty. Honestly it doesn't cover anything all you're paying for is if the tv stops working on its own or if someone out there hates you enough to throw lightning at your home and breaks your tv, your warranty might cover it.

spent $656.95. TV w/ 5 year protection, Installation and one year total tech support. tv delivered with cracked screen via ups, installation, of course, was not performed. canceled order 6/8/20. Almost two months waiting for my refund. NOT HAPPY!!!

If you have a friend that can help you setting your tv on a stand don't waste your money on this. These guys came in put the TV in place and couldn't figure out the cable remote and how to set it up and if you want your blue ray player or another device plugged in that will cost another $50