Everything for Back to School — and then someShop now

Skip to contentGo to Product Search
Main Content
No content

Customer Ratings & Reviews

No content
  • Geek Squad™

2-Year Standard Geek Squad Protection

SKU:
6353389
See Details

Customer reviews

Rating 4.7 out of 5 stars with 30852 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1464 Showing 29,261-29,280 of 30,852 reviews

  • Tech good service, customer service eh

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech service was good but when my tv went bad the customer service didnt want to honor the warranty even though the tech signed off that it was a manufacturer's defect.

    This review is from 2-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Have not used it yet

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have notused yet so don't know if good or how it works

    This review is from 2-Year Standard Geek Squad Protection

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Matt – We hope you never have to use your Geek Squad Protection Plan, and that your product keeps working great. If it doesn’t, however, we’re confident we’ll provide you with great service when you come in for help under that plan.

  • Waste of money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remote stopped working but BB would not freely replace. When something breaks, you can’t depend on service.

    This review is from 5-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Left Hanging

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm tried of waiting Geek Squad, you were great until now !!!, Please advise me when I can expect... #16775541

    This review is from 5-Year Standard Geek Squad Protection

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for reaching out to us for this. I'm sorry to hear you've been experiencing a delay during this time. We'd like to know more about what's going on and find out how to assist. To get started, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • home owner

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Canceled agreement. They would not offer any support to determine why controls would suck up with TV. They wanted to charge and additional $100.00 dollars to come out.

    This review is from 5-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Waste of money and time.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don't even read of follow their won terms and conditions. If you speak with two different agents, they will give you two different answers. It's just ridiculous.

    This review is from 5-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Keep track of your receipts...plans get lost

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apparently, the parties responsible for adding service plans to profiles fell asleep the day I purchased my TV and now my paid plan that I can clearly see under my profile is lost in space. Spending what half a day to track it now.

    This review is from 5-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Anna. Thanks for reaching out to us about this. I'm sorry you've had to dig for your protection plan. You shouldn't have to worry about saving your receipt for it. We'd be happy to help you dig. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can assist.

  • Worthless

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the money since won’t service even if pay for it cause of distance to nearest store.

    This review is from 5-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Just a scam.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Covers everything, but accidental TV screen damage which is never made obvious when purchasing plan. Do NOT their protection plan.

    This review is from 5-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Absolute rubbish; wast of money & time

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is no point in having geek squad. It won’t get anything resolved. You will end up wasting lot of time and frustrated.

    This review is from 2-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Bring Back The 5 Yr Warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only chose this rating because every item I've purchased from Best Buy I purchased a 5 yr warranty. I guess they canceled the 5 yr plan. 2 yrs just simply isn't enough

    This review is from 2-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Protection plan review

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for all and anything that might happen to anything that is covered

    This review is from 2-Year Standard Geek Squad Protection

    I would recommend this to a friend

  • Geek

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Useless, overpriced, uninformed, it’s like car insurance provided from a hair salon….right

    This review is from 2-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • A good value add on

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt have to use it thank god, always nice to buy something that lasts. It does 4k just fine

    This review is from 2-Year Standard Geek Squad Protection

    I would recommend this to a friend

  • Dormant

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad truly no good waited 2 hours for service and nothing ever came

    This review is from 2-Year Standard Geek Squad Protection

    I would recommend this to a friend

  • Great Warranty - Horrible Price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can get this same warranty from any online store and pay a quarter of the price to get this quality of a warranty. I wish Best Buy would lower there price of there warranties.

    This review is from 5-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Useless.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    stay away. this only applies after warranty expires... so basically useless for the first year (at least). pointless buy... wont fall for this one again

    This review is from 2-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Problems already!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed brought in september 2022 its only December 2022 and the tv speaker is having problems its going in and out. Not a reliable product!

    This review is from 5-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Don’t buy geek squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t cover what you need it to cover. Waste of money for tv insurance. Last time I ever buy insurance from Best Buy. Keep your money go somewhere else

    This review is from 5-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Extended warranty?

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yet to be determined how worthwhile this will prove to be

    This review is from 2-Year Standard Geek Squad Protection

    I would recommend this to a friend
Page 1,464, Showing 29,261-29,280 of 30,852 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.