Customer Ratings & Reviews

Best buy customer service is horrible. Dont buy open box. Got the tv with no accessories no power plug / no control. Was told go to the store and they will fix issue. Went to store was give a cord and made to purchase a remote if I wanted one. Let it be tgat it said open box excellent condition, you would think that would come with it.

Whats sad is best buy is using roadie to deliver their products I waited the whole day yesterday for my 50 inch t.v for the very rude driver to come she didn't give me a chance to come open the door she left with my product and stated she'll come back in the morning shes been ignoring me hasn't responded ill never order from bestbuy again

Had to go into the store (Willow Grove) and they did not know what they were doing. Had to call Geek Squad from the store to get the issue resolved

I paid for it and never used it pay for it and never used it

Geek squad keeps sending out a third party repair shop to fix our washer. Twice a geek squad had to come a fix what the third party broke. We have a 5 year plan. with 2 years left. We have been waiting on parts for weeks at a time. We now have the same problem for the 3d time and they say only a geek squad guy can call it a lemon. So they can't come for 2 months. How am i supposed to do wash? We have bought everything from best buy, computers appliances tv's but we are done! Talked to geek squad again today and they started yelling at me. I am considering throwing it out. I don't know what to do. This has been a problem since last year! Every time they fixed it it has never worked right but then takes forever for them to come again. Seriously who wants to go to a laundromat for months when you own a washer?

I may have not purchased it if I had realized that Levano computers had a longer manufactures warranty. At least I have additional coverage.

I have been a loyal Insignia TV owner for over ten years and this is my 4th TV of this brand but there is something seriously wrong with this TV, THE OFF-GASSING CHEMICAL SMELL IS UNBEARABLE even with the window wide open and room air filters running. I’m not sure what went wrong but when I looked at the 1000s of reviews I noticed that this is not an isolated issue. Many others have mentioned waiting days or weeks and the smell remaining. I am returning it immediately but please Best Buy, this is your house brand. ..please address is quality control issue. Now I have to buy from another brand and spend extra money.

Had TV less than 30 days and noticed a dead, shadowing pixel. Opened chat with Support. Speny 30 minutes, uploading pictures, reveiwing info only to be told to contact Best Buy at which point chat was immediately closed. No chance to ask anything. Call Best's typical phone help to be told it was a Mfg issue. Called Ruko, spent 15 minutes talking, was to be sent to tech support. Waited 5 minutes and call was dropped. Time to look at anything BUT a Roku TV.

never actually used them but probally was a good option for open box items

This is fraud. We purchased a 55" TV and purchased the Geek Squad Protection Plan. While under warranty, the TV stopped working. Best Buy does not allow the TV to be brought into the store for a warranty claim. And, the Geek Squad technician called on the day of the scheduled warranty visit and said that he would charge us a $125 service call in order to come out and evaluate the warranty claim. They will not follow the terms of the warranty that they sold. There should be a class action lawsuit over this unfair trade practice.

Was misinformed that this will fix physical damages since manufacturer warranty does not cover physical damages. Pointless to have this coverage.

I purchased the extended warranty for a TCL TV, I've been having intermittent lengthy black screen and having to uninstall and reinstall apps. I scheduled a service appointment and was contacted by a third party repair service (Randy) was GREAT! He determined there were no parts available. That"s then turned over to another third party AIG insurance company, after three weeks they have never contacted me I've been on hold for a total of over 4 hours with never an answer. I contacted the geek squad at my local store and was told he would get back to me but never did. I got someone on the geek squad help line this morning and was told he would make a contact. Just beware you are not really buying a best buy warranty it's an insurance company! Good luck with them!

Everyone alert do not buy any samsung product i bought my QLed tv 2 & half years ago all of a sudden its not working. And its 75inches i paid over 1,575 taxes not inclusive i place a 2 year warranty all of a sudden you can hear ppl talking inside the tv without no screen displays. Honestly im frustrated about all this huge amounts of money spent all in vain. I had to call for best buy Greek squad to come to my home ans check it out with fresh payment and charges. Dont not buy this product or your money will be waisted

Horrible customer service. Purchased the 5 year for a tv that stopped working after a year. The customer service department made an error that caused a 3 week delay in replacing my tv. They could of easily resolved it sooner but offered not to even though they were 100% at fault in causing the delay to an error they made. Horrible customer service.

Clearly the MAJORITY OF REVIEWS are by associates of BEST BUY and GEEK SQUAD to artificially and deceptively inflate the positive reviews of this product. They don't even mention the TV, just the extended warranty. Shameful and should be illegal.

I have a Geek Squad warranty on my refrigerator. I called them to fix the ice dispenser. Made an appointment and then received pre-appointment instructions. One of the instructions required removing everything from the unit before they arrived. I called them back to discuss since it was just the ice maker that needed repair. I was told it was their policy to have everything removed from the refrigerator before they arrived. Ridiculous. I fixed the ice maker and canceled the appointment.

Purchased a dishwasher with a 5 year warranty from geek squad. Geek Squad had someone come out. They said it was an install issue and wasn't covered under warrenty. Geek squad installed the dishwasher but said the install was only covered for 90 days and won't do anything about it. So they sold me the install with voided their warranty and now don't want to cover. They control the install, Repair and warranty which they used to get out covering the unit. I have to pay someone else for an outside opinion. Buyer beware they own all service which they use to get out of the warranty.

I dont know cant use it for a year cause theres manufacturers warranty on it

If you have time to wait on evaluation and possible repair, which could take days to weeks, then this warranty is for you. If not buy a TV from Walmart, get their plan and get an in-store replacement. 2 stars because as the geek squad manager said to me, something is better than nothing.

The 5 Year Protection Plan is useless if the screen is damaged. I purchased a Samsung and the screen was damaged. I tried to return it the same day within a couple hours and was told the PP does not cover any damage to the screen. I was told that there was nothing they could do and they couldn't offer me a refund, repair, or store credit.