Customer Ratings & Reviews

This TV is trash! The day after the warranty expires the tv is acting up. It won’t turn on, I can be watching tv and then it switches to Netflix or Hulu out of nowhere. I can be on Hulu and it stops and brings it back to tv. This product was a waste and I’m mad at the best buy service rep over the phone that recommended me this tv! He knew is was horrible!

It helps to offset a manufacturing issue or a case of mishandling.

Pretty tacky that Protection Plans do not qualify for rewards points!!! I guess my $249 is invisible.

NOT for 4K gaming. The sweet spot aas 1440p but still doesn't process textures well. Not for me. Ok for streaming though

- LOW CONTRAST LEVEL, IF INCREASE MORE COMING TO WHITE - LOW COLOR SATURATION - MAXIMUM SHARPNESS, BUT PICTURE SAME - HDMI CONNECTION LapTop Win10 WITH TV - PICTURE HANG-UP, MAYBE SAMSUNG DRIVER NO GOOD. - I HAVE 2 LG LED TV - NO THIS PROBLEM, MAYBE NEW UHD SAMSUNG SYSTEM NO GOOD

We had problems with our 70 inch Samsung tv and when I called I was told to unplug and plug back in , which we did and to no avail. I thought we had purchased a plan that if the tv was over 40 inch they would come and fix. We were told to bring it in as they didn’t have anyone who could come and work on it. Now the plan is gone and although I never called back due to the fact that I was so angry it is out of warranty and the sound is controlled by a sound bar as the tv itself has no sound. This was a waist of money

Samsung tv are horrible. Geek squad is worse! I can’t stand them. Stayed on the line and was approved for an exchange then Adam at a1581394@bestbuy.com had me send a picture in just to disapprove me. Very disappointing and wasted over an hour of my time. What’s the point of paying for protection if you don’t honor broken screens. Insurance is such a scam!

Ok for the price. Uhd and HDR doesn't work for most movies and shows through streaming services on the TV. Overall a fairly disappointing tv.

My washer has been broken for a month and a half and they have done absolutely nothing to fix it. Buy a warranty with the manufacturer not with Best Buy. They are not interested in actually replacing or fixing the unit. I have been kicked around by phone people in India and Latin America and no one is actually doing anything to help

Do not buy this protection plan. They are completely incompetent and have cancelled my appointment almost 3 hours into my scheduled window on two different occasions. They can't find the parts, don't know how to organize themselves as a reliable business. They tell me they didn't receive the part but then the manager calls to say they have it so nobody should have cancelled my appointment. And this has happened twice in the exact same manner with not even an apology.

Dropping my review to 5 stars since this tv has terrible connection issues. I have high speed mesh Wi-Fi throughout my home. Connection should not be an issue

SO FRUSTRATED. Remote for tv intermittedly fails. Geek Squad phone lines leave me on hold for hour at a time w/o resolution. Filed BBB complaint and Best Buy’s reply was simply ‘call Geek Squad,’ case closed. Used YouTube to find partial fix. Geek Squad is a costly, empty promise.

Make sure to keep your broken items , it does not cover if you throw out the item ,

I got this open box. upon inspection at the store I noticed visible dents and fingerprints all over the screen so I refused pick up. somehow those clowns still marked me as picking up the product and I had to dispute the charge with my credit card company

Was so excited about the TV. Hired someone to take the other one. Hired experts to unbox it and install it. When we turn it on, the screen is cracked in several places. What a disappointment. On the phone with customer service who tells me I have to call back in 24 hours. Unbelievable. All the money spent for this hassle.

Hoping to never have to use this product, but felt it was worth the price.

So far the Geek Squad has not been able to fix anything I had on sight.

I called one of their reps regarding the calibration of the TV. All in all the rep was rude and condescending. I repeatedly asked to talk to his supervisor and he refused saying he needed my account info before he could proceed. I gave him the info and requested again that I speak to his supervisor. He became belligerent and started questioning me why I wanted to talk to the supervisor.. After several attempts he hung up on me. This after a 10 minute hold to talk to someone. I complained to Best Buy and all they said was "I'm sorry to hear about an unpleasant experience you've had with one of our Geeksquad phone agents. I understand that can be disappointing. I'll be happy to take note of your concern." That was it, this coupled with the fact the hold times in contacting them can be as much a half an hour, I definitely won't be buying that again.

I just bought this tv a week ago, and just randomly keeps turning off… am refusing to return it cuz i think its an amazing tv, anybody know why it does this?

Waste of money. Doesnt cover anything the manufactures warranty doesnt cover. The cost to fix the tv is equivilant to the price of a new tv. OTR truck driver and someone cracked the corner of tv while on the road, geek squad came looked at the tv and quoted me $1800 to replace the screen. Another option they gave me was to buy a new tv. You get nothing for spending the extra money, other than losing extra money on top of the price of the tv is something happens to it.