Customer Ratings & Reviews

User friendly, good value friendly staff with great results. We have had this service for several years. When our in house tech guru ( teenager ) cannot get it done, the GS does it all. SUPER VALUE. Did I mention SUPERVALUE?

Our tv power supply stopped working. Geek spuad was fast and Professional. The people who came to work on my tv had a good attitude and liked there job 10 out of 10

I wasn’t sure if I was going to purchase the protection or not. I started to think about the replacement cost if something were to break. I purchased it and I’m happy that I did.

Thet take care of the issue at hand.....Buy it as a membership, and all your purchases are covered, instead of purchasing it for each item.....Im almost 100% You guys are awesome!!!!!!

Very professional and knowledgeable. Very responsive to questions and concerns.

Honestly good service when i got my tv truly grateful for the insight

wow i was surprise how fast they came and check my tv within weeks they had the parts set up an appointment an came to repair it i told all my friends about it an got it for a peace of mind when u buy electronics so for now on guys dont forget to ad geek squad

Bought five year for our expensive oled tv that was purchased on holiday sale. Used it to have techs virtually help me with some picture setting issues. Used some of the TV savings to get five year so don’t have to worry if need support.

I had this plan for my 2018 55inch Sony x900f and the panel went out last month. Best Buy replaced with the 2022 65 inch Sony x90k and another 5 year warrenty. I could not be happier.

Trust the Geek Squad, they are real people that you can go speak with if you have questions or problems.

The Geek Squad has always been very helpful with any and all my purchases and any issue that I have had. I definitely recommend them.

The Geek Squad has been there every time I have had problems with my computer. Never a hassle about how it happened or who did what. Only once I had to bring my computer in to the store for them to repair it because I had really screwed it up. Otherwise they can usually repair it over the phone for me. Three cheers for the Geek Squad.

I am extremely disappointed with the handling of my recent return attempt under the Best Buy Protection Plan. Despite the product being defective and covered by my plan, the store’s general manager refused to process the return, claiming he did not observe the issue I described. I also explained that I could not leave the monitor at the store since I needed a replacement immediately to complete my work, yet I was offered no professional support or resolution. It is troubling how easily these protection plans are sold, yet when customers attempt to use them, the process feels dismissive and unnecessarily difficult. This experience leaves me questioning the value of the program and the commitment to customer care.

They’re very helpful. If I ever have a problem I love going to the geek squad. They have never given me issues

Service is always top notch here, They make sure im happy and understand everything before leaving and never rush me away

Even after I bought the item, I was still able to get this protection. No classes, gimmicks or haggling. Thanks Best Buy!

Allows for peace of mind especially with OLED panels and their risk of burn in

While I have not needed to use these services for the product I just bought, I have had to use the Geek Squad services before. They have always taken care of my needs and I will not have a major purchase without it. Geek Squad protection is one of the main reasons I purchase all of my electronic devices at Best Buy.

Very surprised that picture is really great. I bought online after looking at reviews. Easy to setup. BEST BUY delivered. Best of all. FREE!

I haven’t had to use it yet but it gives me piece of mind just in case something happens to my television set after the manufacturer warranty expires. The nice thing about Best Buy protection plans is that Best Buy will come to your house to fix.