Customer Ratings & Reviews

They didnt bother questioning the problem, they just exchanged my tv based on my word. It took more than a month but it was sorted out, thankyou!

The geek squad is always great. Anytime I have needed anything it has been easy to get handled.

The LEDs went out in my last TV after about 4 years and it would have cost over $300 to fix. Since that TV only cost $400, I wasn't about to waste the money. Paying the extra $189 (for my $799.99 TV) was definitely worth the cost for this Geek Squad coverage!. I doub't I'll ever buy another without it!

I've been a member of the Geek Squad for years and I love it. When I need help it's good to know I have someone there to assist. I have always been able to get an appointment quickly and they have always fixed my problem quickly.

It’s important to have this service in case anything happens to my tv

Would recommend adding coverage , reliable and a good price

Have not had to use this yet, but great to know its there.

I have not had to use this protection product but purchased it based on Best Buy's overall reputation and good personal experience in Best Buy stores. I believe it is fairly priced for the coverage provided.

very good service at the moment and they clarify all your doubts with the team, thank you

The employees answered all my questions and made sure I was taken care of.

it’s ok i don’t understand it. you can only use it if you bought it in the store

Haven't had to use it yet for my tv. But not a bad thing to have for just in case.

I bought a 85 inch Samsung tv from Best Buy and to be frank, I’m loving it very much. It’s very easy to use and i have not had any difficult problem setting it up.

Havent had to use it. But i will find out because the picture on the TV is cutting out and i may need ro use this warranty.

Always opt for the 5 year plan. Units tend to fail after 3 years. The cost to replace it goes up as well. This coverage keeps the ouchies away when replacing items.

Always better safe to get items that are delivered. Never know how much jouncing around it did in it's travels.

I've never had a problem with their protection plans. Amazing customer service, I'd recommend for tvs in particular since sometimes they come wonky from factory.

Great knowing if something were to go wrong I have this team as insurance to help me out. Worth the price for 5 years.

I like the service I like the fact that I feel comfortable knowing that all my items are protected and also getting TV mounts in, not having to worry about doing the hard work

Professionalism at its best and arrived earlier than expected.