Customer Ratings & Reviews

The customer service was spot on as usual. I specifically wanted Geek Squad cause I believe they are cheaper then their new protection plan. That and they give awesome service.

Geek squad protection is a must wear any electronics Purchased at Best Buy you might think you don’t need it, until you do.

I'm so happy I got the service plan for my new tv. It is nice not to have to worry about bringing the tv in to a Best Buy location if anything were to go wrong with it. It takes my worry away. I haven't had to use it yet and am crossing my fingers I won't need to. I consider it insurance.

Not worth the money by the time you pay for this you could have a new upgraded itrm

Friendly and helpful service. They helped me exchange the tv and get a new one very easily.

Well worth the money! I recommend always purchasing a protection plan when purchasing any item from Best buy! I have had good positive experiences when it comes to geek squad so far can't say anything bad about them..

Geek squad service is a must have for me. They are top notch and are very professional. A must have service for me.

I never regret paying for the warranties! Great service!

I don’t usually like to buy extended warranties for appliances or electronics, but I make an exception when it comes to TVs purchased from Best Buy. I would so much rather work with the Geek Squad than directly with the manufacturer. It’s worth it for peace of mind.

I purchased for a minimal fee a warranty on the TV. I feel confident that Best Buy will stand behind their warranty.

If it is broken then they can do their best to fix it. They are super knowledgeable and easy to talk to and easy to understand.

I had a warranty with them on my old tv and when it suddenly stopped working they replaced it with a more expensive better tv

They are great I always used them for any type of products

This service contract is well worth it. If anything goes wrong they will come fix it or replace

Should have bought the 5 year warranty. TV took spike a couple months after warranty ran out.

the squad were able to replace my tv without issue. the squad removed the old tv, hooked up the new tv, and connected all of the other devices. very satisfied.

Great Service! Nick and Gordon were professional installers. Quick install and answered all questions. Thank you for the great service! Love the set-up and look of it. I would recommend to everyone.

I would say highly professional and fast. I always will get a warranty through them.

I always get the warranty and it pays off. twice now I have had TV issues from TV's that I have bought from Best buy and both times due to the warranty I was able to return the TV and get money back towards a new TV. I highly recommend getting a warranty with any large electronic purchase.

this first time they took care of me no issues but the secomd time geek squad lied so I will no longer be giving them or best buy my money ever again