Customer Ratings & Reviews

My tv had lcd lines running across the screen and they refunded me for credit for the value of the tv

I recommend Geek Squad protection to protect the product. The only negative is that I wish that Best Buy would lower the price on the plan, back to where it used to be. I almost didn't buy the plan due to the high cost.

I'm very with Greek squad when had a issue with the TV. They took care of me. I didn't have wait too long. I would highly recommend.

Would not purchase a major appliance without it. Best Buy’s warranty picks up when the manufacturers ends unlike most that charge you and arm and a leg and then have the guts to run it concurrently!

The warranty is a good option but the product could have been better

The person who called be back handled all my questions was not only kind but was a true professional. Also took my payment over the phone and also sent me an email with all details. He is an asset to best buy

Love the peace of mind with the extended warranty although o had it in two of my other t's I never had to use it.

Haven't needed to use my warranty yet and I hope I never will but I have used a best buy/geek squad warranty in the past and they always hold up their end of the deal.

This is an insurance policy and as such it provides peace of mind even if it isn't ever used. It made sense for my TV and wasn't too expensive.

I haven’t had any problems with my tv, thankfully. But I’m glad I have this just in case.

Love the extended warranty on big electronics. Have used it before and is awesome.

I always buy an extended protection warranty and Best Buy always honors it when warranted

Worth every penny. had TV replaced after it malfunctioned. A must when buying higher end televisions

Good offer got this as pack with TCL tv, it was very good.

Bought a protection plan and so far great customer service

Excellent service with a smile. Many perks! Confidant to do business with Best Buy!

OMG I had a problem with a screen I purchased and they without asking any hard time gave me the best solution in matter of seconds the squad rocks besides it covers everything many people thinks is expensive but if you divided in years is cheaper than buying a new tv

Geek Squad has been great so far. Smart techs, great service, very trustworthy and knowledgeable. Highly recommended.

I've purchased the Sony x900h 85" TV which I had to return multiple times because the TV was defective, at least 3 times. Each time someone was suppose to come to my house to exchange it for a new Sony x900h, Bestbuy always rescheduled my appointment date and time without any notice. So I will wait at home on the appointment date and no one will show up. So I went into the actual Bestbuy store and complained about no one showing up and he said that it won't happened again but it happened 3 more times when no one showed up. So eventually I asked for my money back for the Sony TV because I was so frustrated that no one was showing up to replace my defective Sony TV. Once I got my money back I said I will give it another try and purchased the same TV again, the Sony x900h 85" TV. I got the the Sony x900h 85" and it was having issues also, so I decided to try a different TV the LG CX 77" oled tv to replace the Sony x900h TV, so I paid the $957 difference in price to get the LG CX 77" TV with a warranty. But the delivered date from the time I purchased it was so far apart that I eventually fixed the Sony x900h and decided to keep it and cancel my LG CX 77" TV and it's warranty. I never received the LG CX 77" tv. But since I ordered the LG CX 77" TV, Bestbuy canceled my warranty on my Sony x900h 85" TV. I was refunded the $950 that I paid for the difference for the TV amount but I was never refunded the money for my warranty which was $399. So now I still have the same Sony x900h 85" TV with no warranty that originally purchased. I called Bestbuy several times to either get my warranty reinstalled or get a refund on the $399 so that I could repurchase my warranty for my Sony x900h 85" TV. So I decided to go into the same Bestbuy store. I was waiting at the Cash register while two managers were just talking to each other about cars and random things for about 10 mins, as they just stared at me without even helping me. Eventually I talked with someone at Geek Squad at this Bestbuy store which eventually two of the managers argued with me about this situation, I was just trying to explained to them that I was suppose to receive a refund or reinstate my warranty for the Sony x900h 85" TV. That argument with two managers occurred on July 8 2021. I felt disrespected and humiliated. I've spent hours on the phone and at the store without any proper support. Please help me resolve this issue.

I’ve used this twice on a TV I purchased from Best Buy 11- 2018 and had to call the geek squad 1-2019 was a little disappointed that my TV went out so quick.......issue was resolved with my protection plan glad I brought it