Customer Ratings & Reviews

I typically do not purchase warranties. However, the Geek Squad Service program was too good to pass on. Five years is a long period of time for an insurance/warranty program.

A must-have with today’s technology. As senior citizens, it was an important addition to our purchase.

Glad that I purchased this plan back when I bought my receiver. It has definitely come in handy.

Best service. Answers questions in a way you can understand how

everytime I buy expensive devides i get the protection plan its a good safety nest. Ive had a tv break on me after few years and got my money back to go towards a new one.

I am so thankful they discussed this purchase with me. I purchased the TotalTech protection plan. I think everyone should purchase this plan of coverage. thanks!

4 stars if I have to use it…. 5 stars if I don’t have to use it

Bought it because the sales person assured me the tv will die before the 5 years are up.

Great response and outstanding capacity personnel. Warranty always paid back. Is a must on every purchase.

They were helpful when i had an issue with my tv. They came out and said it was the main board, then they gave me a credit to get a newer model

Warranty is amazing cant buy new stuff without it. Geek squad has been very helpful thanks guys and gals

Got the protection plan to cover my new Ultra HD 40K TV!! Can't imagine buying a quality (and pricy!) piece of electronics and not having the experience and expertise of the Geeks as my backup!! I have used them multiple times and have never been disappointed!!

I purchase Geek Squad coverage for all my major purchases. I had a television that was close to the very end of the coverage - and the TV was literally dying... the Geek Squad came out and did their thing and it was literally like new!

Geek squad protection will be something I get on all my expensive purchases super easy to use

[Employee of bestbuy] Always get protection wirh your products its worth it. Be smart on how you use it

TV was mounted by a friend. Have used Geek Squad in the past.

I bought the 5 year warrant on my samsung tv a few years back. My Tv went on the blink and Best Buy replaced it with a brand new one. The only thing I had to buy was another 5 year warranty. Well worth it.

My customer representative was amazing and attentive!

Always great to have because I have a hyperactive dog who’s always jumping around and can break my tv

Purchasing the extended plan was worth the cost for me. After a year and a half my TV picture went completely out. I took the TV to the Best Buy store and in 2 days I had a store credit for the total cost of the TV. The plan is well worth it.